Partly Cloudy

Partly Cloudy

max temp: 15°C

min temp: 9°C


Darmsden: Majority of homes reconnected after long wait for phone and broadband services following lightning strike

06:00 04 August 2014

Residents in Darmsden had to put up with internet and phone line problems for weeks. Photo: Paul Faith/PA Wire

Residents in Darmsden had to put up with internet and phone line problems for weeks. Photo: Paul Faith/PA Wire

BT has apologised after residents of a rural village were left without broadband and phone services for almost three weeks.

On the weekend of July 12-13 storms took hold of much of Suffolk but a lighting strike in the small village of Darmsden, near Needham Market, caused major problems for residents’ communications.

The damage meant five 60metre lengths of overhead cabling needed replacing as well as excavations to get to broken underground cabling.

Teacher Mike Hardman, 57, said the response by BT had been “disgraceful”. He added: “It’s not been good; I had someone ringing me up about compensation but I said I rather want my telephone line back. We phoned BT three times but didn’t hear anything; it’s not been good enough – it’s been quite a disgrace really.

“I’ve been trying to do work preparing for next term and I need the internet. They kept saying that they are working on it but I did not see anyone.”

A BT spokesman said the majority of homes had been reconnected but there were still reported faults remaining to be fixed.

“A lightning strike caused a significant amount of damage to cabling in the area which has affected some services, requiring extensive engineering works to clear,” he said.

“Lightning strike damage can be particularly difficult to resolve quickly as the damage often follows no logical pattern. Engineers have been working as quickly as possible to replace five 60metre spans of overhead cabling and also carry out excavations to locate damage and replace 10 metres of underground cable. All this cabling work has now been completed.

“We had around 20 reported faults from people affected by this incident. We have now restored services to all but three residual faults. We would like to apologise for any inconvenience whilst this repair work has been progressing.”


Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files

Please log in to leave a comment and share your views with other Ipswich Star visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by Ipswich Star staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique Ipswich Star account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

A 65-year-old man has been charged with dangerous driving and failing to notify the authorities of a disability after a cyclist sustained life-threatening injuries in Ipswich.

An Ipswich Hospital receptionist is paying the price for her curiosity today after illegally accessing patients’ medical records landed her in court.

Motorists in Suffolk are being warned to watch out for traffic delays as three abnormal loads slowly make their way along the county’s roads over the next two weeks.

Golden envelopes handed to the first customers through the door of Suffolk newest Co-op store could contain special prizes tomorrow.

A 76-year-old benefit cheat who falsely claimed more than £13,000 over a seven-year period is to be sentenced at Ipswich Crown Court.

An Ipswich Town season ticket holder and lifelong Suffolk resident is already back at work just nine weeks after pioneering new surgery removed a large brain tumour.

A Suffolk vet says he was presented with the strangest case of his career after a puppy bit off more than it could chew.

Groups of ‘thugs’ went on a destructive rampage on Norwich Road in Ipswich at the weekend - kicking down garden walls, smashing bins and leaving the area looking ‘like a bomb site’.

Three fire crews were called to reports of a blaze along a Suffolk railway embankment this morning.

Couples seeking help in conceiving are invited to an open day at Ipswich Hospital to meet fertility experts.

Most read

Most commented


Show Job Lists

Topic pages


Newsletter Sign Up

MyDate24 MyPhotos24