Partly Cloudy

Partly Cloudy

max temp: 22°C

min temp: 17°C

Search
Suffolk Business Awards 2018 Tickets

BT fix landline problems meaning 999 service is back to normal for Suffolk residents

PUBLISHED: 06:33 16 August 2017 | UPDATED: 06:33 16 August 2017

A police officer taking a 999 call. Photo: Tim Ockenden/PA.

A police officer taking a 999 call. Photo: Tim Ockenden/PA.

Thousands of people in Suffolk were told to dial 999 from their mobiles if they had an emergency last night after BT announced they were dealing with a large-scale problem with landlines.

The widespread issue, which lasted three hours, stopped people from being able to use their landlines in Aldeburgh, Bildeston, Charsfield, Eyke, Felixstowe, Foxhall and Hedingham (in north Essex).

Residents in Kesgrave, Mendlesham, Saxmundham, Stowmarket, Sudbury, Whitton and Woodbridge were also hit by the outage.

Police were urged people to dial 999 from their mobile phones in an emergency or to call 101 instead to make sure their call gets through.

The problem was announced by police at 7.22pm. The force said in an update that the issued had been resolved at 10.35pm.

A BT spokesman said the vast majority of services were back on by 8pm and the final lines were restored by 10.10pm.

He added: “We have had some equipment failure in the exchange which caused the loss of some landline services in the area.”

Engineers worked quickly to ensure they did all they could to restore the full service as quickly as possible.

The spokesman also said there was no issue with the 999 service itself.

A courageous Second World War veteran has been remembered as a “real Ipswich hero” following his death at 101.

Motorists are being warned of severe delays out of Ipswich after a double decker bus broke down just past the Orwell Bridge.

Suffolk singer Ed Sheeran has made his latest charity shop donation of goodies – including a Lego self portrait he created on tour.

Police are appealing for witnesses after a 12-year-old girl was accosted by four men in broad daylight.

An eight-year-old Ed Sheeran fan has attended one of the pop star’s concerts just months after he joined a campaign to help save her life.

Tributes are being paid to an Ipswich man who has died suddenly at the age of 34.

Dedicated officers, staff and supporters of Suffolk police were recognised at the constabulary’s annual awards ceremony.

The World Cup is finally upon us - so where can you watch the action? Here are some of the best spots in and around Ipswich to catch summer’s biggest sporting event.

Des Pawson shares his story and background with guest columnist Andy Parker after his display in the Ipswich Maritime Trust Window Museum.

A provisional trial date has been set for a teenager accused of stabbing a 16-year-old boy at a branch of McDonald’s in Ipswich.

Most read

Show Job Lists

Topic pages

Newsletter Sign Up

Ipswich Star daily newsletter
Sign up to receive our regular email newsletter

Our Privacy Policy

MyDate24 MyPhotos24