Partly Cloudy

Partly Cloudy

max temp: 15°C

min temp: 13°C

Search

East Anglia: Passengers give mixed view on the region’s rail services

PUBLISHED: 10:52 22 January 2014 | UPDATED: 10:52 22 January 2014

Archant © 2012

Passengers using InterCity rail services between East Anglia and London showed the largest overall increase in satisfaction in the country during 2013.

But other aspects of Greater Anglia’s performance remained patchy according to the passenger satisfaction survey run by the government’s official rail watchdog.

The Passenger Focus survey showed that overall satisfaction increased on Greater Anglia between surveys in spring and autumn of last year – but remained lower than it had been during the autumn of 2012.

However on its InterCity route between London and Norwich through Ipswich and Colchester, the overall satisfaction was 91%, one of the highest in the country and showing the largest increase.

And 56% of the passengers using that route felt their tickets offered good or satisfactory value for money, another significant increase.

Overall satisfaction of the company’s services was 80% – three per cent higher than it had been in the spring of last year but three per cent lower than it was in autumn 2012.

One area which does need attention is the state of Greater Anglia’s on-train toilets. The satisfaction level for these fell by seven per cent over the year.

David Sidebottom, acting chief executive of Passenger Focus, said: “Although generally satisfaction has remained fairly high over the last five years, we want to see a more consistently high level of service for passengers, wherever they may be travelling to and from.”

A spokesman for Greater Anglia said Autumn 2013 was challenging for the company because it included the St Jude storm in October which caused disruption to train services.

Ruud Haket, Managing Director, Abellio Greater Anglia said: “We have continued to make some good progress investing in more station improvement schemes, in better customer service and rolling stock upgrades.

“We remain absolutely committed to doing what we can to deliver a better service for customers and in delivering improving levels of train service performance.”

A remarkable Colchester 10-year-girl was recognised for her bravery at a prestigious national awards ceremony on Monday night, supported by Prince Harry.

Hundreds got the chance to meet Cardinal Wolsey in the flesh at Christchurch Park in Ipswich at the weekend.

The Duchess of Cambridge put her morning sickness behind her when Paddington Bear asked her for a dance - and she revealed she was fleet of foot.

Lifesaving skills were taught to pupils at the Royal Hospital School in Holbrook today as part of Restart a Heart Day.

An appeal by developers to build 300 homes in Bell Lane, Kesgrave, has been dismissed by the Planning Inspectorate after it branded the controversial scheme as unsustainable.

Motorists in Ipswich are being warned to expect delays on one of the town centre’s key roads from next week – with work planned for four weeks.

Send in your photos of the red sun spotted in the sky over parts of Suffolk today, caused by Storm Ophelia.

Don’t get caught out, take a look at the major roadworks that will be taking place across the East of England this week.

The East Suffolk Partnership’s fifth annual forum at the Trinity Park Conference Centre on November 10 is fully booked to consider the theme “Unlocking the potential of growth in east Suffolk”.

Most read

Show Job Lists

Topic pages

Newsletter Sign Up

Sign up to receive our regular email newsletter
MyDate24 MyPhotos24