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East Anglia: East of England Co-op extends free home delivery service

16:30 06 February 2014

Mark Avery from the East of England Co-op

Mark Avery from the East of England Co-op's RosehillI store in Ipswich with one of the new home delivery vans.

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The East of England Co-operative Society is extending a free home delivery service following a successful trial.

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Customers living within five miles of 17 of the Co-op’s stores in Essex, Suffolk and Norfolk now qualify for free delivery, subject to a minimum spend of £25.

The service, to which an 18th store is to be added shortly, is available in the same areas for those spending less than £25, but with a £3.50 delivery charge.

Customers simply call into the store, select a home delivery time slot and then start shopping. Deliveries can be made the same day and cover everything from bulky household items to the weekly food shop.

Clive Read, projects co-ordinator at the East of England Co-op, said: “Our customers really appreciate the new service. It makes it easy for them to select bulky items or white goods, such as fridges or washing machines, happy in the knowledge that the product can be in their homes later that day, with no extra charges for delivery.

“It’s also a great help to our many customers who walk to store or rely on public transport. It gives them the freedom to buy as much as they need without worrying how they are going to carry it home, or saves them the expense of hiring a taxi.”

Stores covered by the scheme include Combs Ford, Felixstowe, Framlingham, Hadleigh, Ipswich (Rosehill), Leiston and Wickham Market in Suffolk, Brightlingsea, Burnham, Clacton, Colchester (Abbots Road), Frinton, Halstead, Manningtree, Stanway and West Mersea in Essex and Long Stratton in Norfolk.

The service represents an investment by the society of around £500,000, including the purchase of 12 new delivery vans.

Roger Grosvenor, executive for retail at the East of England Co-op, said: “Anything that makes life easier for our customers makes good business sense to us and so we’re really pleased to be bringing free home delivery to so many more stores.

“We’re getting great feedback from customers who are already using the service and we hope to be able to roll this out to more stores in the future.”

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3 comments

  • The Co-op was one of the first companies to offer home deliveries, it was called a milk round. Myopic directors decided to cease the service which has allowed others to erode market share and now with Sainsburys and Tescos popping up in every closed pub, the Co-op is once again feeling the pinch on its own home ground. Home delivery - too little too late the demise of the Co-op in its retail business is now very much a reality and knee jerk initiatives like this will not save it.

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    dale craven

    Thursday, February 6, 2014

  • Too little and too late. The Co-Op has been over taken by the other supermarkets who offer a home delivery service from all their stores. The other supermarkets also offer a full Internet shopping service something the Co-op still does not offer

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    BobE

    Friday, February 7, 2014

  • The Co-op lost my custom when they and this publication went off on their ridiculous tangent to rid the town of super strength lagers and ciders which I used to purchase (in moderation) from the Co-op along with other odds and ends of shopping which normally would tally up to around £30 to £40 a visit. I now just visit my local convenience store who still stock the devils brew and simply do my odds and ends shopping there instead. Well done to both the Co-op and EADT for driving their legitimate customers else square. An appetite for disaster surely. PS I am not a raving alcoholic or a street drinker.

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    Ander P

    Friday, February 7, 2014

The views expressed in the above comments do not necessarily reflect the views of this site

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