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East Anglia: Rail bosses apologise for poor service over the summer

16:01 15 August 2014

An Abellio Greater Anglia train

An Abellio Greater Anglia train

Archant

Rail bosses in East Anglia have apologised for the poor performance of rail services across the region over recent weeks.

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Network Rail managing director for the region Richard Schofield and Abellio Greater Anglia’s Jamie Burles have signed the letter that is being put up on stations across the region.

It is also posted on Abellio Greater Anglia’s website.

They say: “We are genuinely sorry for the problems that have affected train services in recent weeks. Performance has been well below the standards you rightly expect and we intend to deliver.

“As you may be aware there have been a variety of causes, ranging from infrastructure failures (e.g. with track, signalling and overhead line equipment) and engineering work problems to train faults, fatalities, flooding and road vehicles striking bridges.

“We are acutely aware of the frustration and inconvenience felt by our passengers when things go wrong.”

They say they are taking action to try to ease problems – including quicker reactions when problems occur and upgrading infrastructure.

There is also a pledge to plan engineering better in an effort to prevent engineering over-runs that have affected Network Rail projects on the Great Eastern main line nine times in the last six years – most recently last Monday.

There is no engineering work planned in Ipswich this weekend, but next weekend the line will be closed on Sunday and Bank Holiday Monday to allow more signalling work to be undertaken.

The message also points out there have been problems caused by issues outside their control such as people being hit by trains and vehicles hitting bridges.

They conclude: “Please accept our apologies for the recent problems. We are under no illusion as to the impact these problems have had on passengers and we are anxious to put things right.

“We believe that this targeted programme of initiatives will help restore the more consistent service we all want to see. Everyone in our teams is working as hard as possible to deliver real improvements over the coming weeks.”

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7 comments

  • The bottom line is,whatever it's called (Anglia,National Express,Abellio),it's the same staff,same stock and infrastructure.

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    Tony G

    Saturday, August 16, 2014

  • As a regular user of the line, the thing that worries me most is safety. The number of engineering defects on the line are just astonishing. I don't understand how any company can run trains at the speed they do on infrastructure where points failures and signal failures are such a regular occurrence. I personally do not consider the line to be safe. They obviously have safety systems in place to deal with faults - (e.g. all signals switch to red by default) - but with the number of faults we have, how can you rely upon the safety systems to work correctly? I know it is not a nice thing to say, but I think we are unfortunately overdue a major accident on the line and the complacency is unacceptable.

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    john2012

    Friday, August 15, 2014

  • Surely the whole charade of this franchised rail service has been seen through? What are our MPs doing about this? What have they done so far.... nothing! Vote with your feet, like I have, move to another part of the country with an acceptable rail service, theres no hope of this stupid rail system improving whilst profits go off to Holland.

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    trevorwoolnough

    Friday, August 15, 2014

  • There have been a variety of causes, including privatisation.

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    IpswichMan

    Friday, August 15, 2014

  • Is this pray the same set of initiatives thats trawled out every time the game gets worse? Similarly every above average disaster is followed by pledges to hold a major Inquiry and ensure it won't happen again! Methinks that ploy has failed, time and time and time again. We need a professional Train Company run by Professionals, not the same old has-beens managed by Dutch clog-makers. I'm sick of endless excuses as I'm sure many other sufferers are.

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    Disbeliever

    Friday, August 15, 2014

  • Words as usual are 'cheap' !...... Talking the 'talk' is easy !.. walking the walk is a totally different matter ! "We apologise for being rubbish !, please forgive us" WHY NOT ? because ...it is a regular occurrence !, virtually every day !

    Report this comment

    freedomf

    Friday, August 15, 2014

  • AS my grandfather used to say "Fine words butter no parsnips" There seem to have been regular apologies for quite some time now.

    Report this comment

    clive coleman

    Friday, August 15, 2014

The views expressed in the above comments do not necessarily reflect the views of this site

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