Partly Cloudy

Partly Cloudy

max temp: 11°C

min temp: 8°C

Search

EE phone signal at resort set to be restored next week

10:03 30 January 2016

Felixstowe

Felixstowe

Archant

Customers of EE in Felixstowe who have been without a phone signal for more than three weeks should have services restored again within the next few days.

The company was inundated with complaints after having to remove a mobile tower from a site it has rented on a seafront building as the property is to be redeveloped by its owners, which has left the town centre area without coverage.

Suffolk Coastal MP Therese Coffey took up the case on behalf of her constituents and has now been given assurances by EE that they aim to have replacement 3G coverage in place in Felixstowe by the end of the week.

Dr Coffey said the telecoms company had confirmed that a temporary fix should be in place within days with a permanent resiting of its mast set for later this year.

EE stated that once 3G is live, then it will take steps in the following weeks to add 4G.

Dr Coffey said: “I appreciate that this has been a frustrating time for local residents but I am pleased EE has now been able to secure a temporary fix.

“They have given me assurances that their customer service team will continue to contact each customer to discuss their individual circumstances and I have pressed the case that affected customers should be compensated.”

The mast at Cliff House, in Hamilton Gardens, was switched off on January 5. EE has consent for a new 12.5m monopole to support telecommunications antennae for shared use by itself and Three, plus the installation of six ground-based equipment cabinets, to provide 2G, 3G and 4G mobile services, at Felixstowe Lawn Tennis Club, but it is not known whether this will be the site of the permanent mast.

The company has identified customers who may be affected by the current problems, and is contacting each of them to address any concerns and offer a free signal box that connects to broadband to enable them to make and receive calls.

3 comments

  • The Android spell checker strikes again!

    Report this comment

    amsterdam81

    Sunday, January 31, 2016

  • Don't suppose we will ever know why the mast had to be removed before a replacement was installed but I doubt EE would have chosen that. As these are mobile phones the provider cannot be expected to know which of there customers have been affected although I'm sure there is historical data for the handsets which have used it although EE might not know who owns the handset or if they live locally. Has the issue been fixed more quickly due to the publicity and due to an MP getting involved? I doubt it.

    Report this comment

    amsterdam81

    Sunday, January 31, 2016

  • These are supposed to be Mobile phones, so the signal box solution will only work at the persons home, hardly Mobile. Also they are contacting customers based on their home address, not where they work etc, so many more people are affected by this that are not being contacted. Finally even yesterday EE customer services teams were still denying that there was any problem.

    Report this comment

    A Smith

    Saturday, January 30, 2016

The views expressed in the above comments do not necessarily reflect the views of this site

Police at the scene of the stabbing close to Wherstead Road in Ipswich. Picture: GREGG BROWN

Shocked neighbours have tonight expressed their fear and concern after a man was stabbed in Ipswich.

Gritting teams in Suffolk have completed 100 runs. Picture: Simon Parker

Gritting teams in Suffolk have treated enough miles of road to travel around the world more than four times.

Suffolk Constabulary actually received 1,865 abandoned 999 calls in 2016 (stock image)

Suffolk Constabulary has apologised after it provided wildly incorrect data about how many abandoned 999 calls it has received.

Peter and Sylvia Stuart. Picture: SUFFOLK POLICE

Fingerprints taken from a man arrested on suspicion of murdering Weybread couple Peter and Sylvia Stuart were found on a car which had the couple’s DNA in it, it has been alleged.

Lola, a pet cat from Ipswich who has had her ears cut off. Picture: RSPCA

Police and the RSPCA are urging residents to come forward after a cat was found near her home with both ears cut.

Baroness Murphy of Aldgate

An East Anglian peer has warned advocates of a second European Union referendum that they are “playing with fire”.

Launch of Suffolk Armed Forces Weekend at Felixstowe - members of the team orgainsing the event gathered on the seafront after a meeting to look at the latest programme for the event being staged on June 24-25

A Suffolk seaside town is to hold a double celebration with a military theme this summer – a two-day spectacle of music, battle re-enactments, food and fireworks for all ages to enjoy.

Dean Stansby pictured with his former partner Haley Phair and their son Rocky, five. Picture: Brendan Taylor at Taylor Made Portraits

The heartbroken family of a father-of-five who was killed near Ipswich railway station have paid tribute to him.

Elvis Fair leaving Ipswich Crown Court. Picture: Archant

A Suffolk hairdressing salon owner gave hundreds of pounds to an alleged conman she met on a dating website after he offered to help her with her financial affairs, a court has heard.

Beacon House, in Ipswich, where the inquest took place.

A 21-year-old woman who collapsed at a mental health hospital in Suffolk died of natural causes, an inquest has ruled.

Most read

Most commented

HOT JOBS

Show Job Lists

Topic pages

Newsletter Sign Up

Sign up to receive our regular email newsletter
MyDate24 MyPhotos24