Greater Anglia have released a statement apologising for disruption on the railway network.

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Train services on the route between London Liverpool Street and Colchester, Clacton/ Walton, Ipswich and Norwich were severely disrupted yesterday because of fallen trees damaging the overhead power lines near Colchester, Diss and Weeley.

This week’s storm surge and subsequent high tides and rising river levels also affected the coastal branch lines.

In a statement on their website this morning Greater Anglia said Network Rail engineers worked in difficult conditions during the evening and overnight to repair the overhead cables and restore services as quickly as possible.

“We are continuing to monitor the Norwich to Lowestoft and Ipswich to Lowestoft lines where services remain suspended and assessing the extent of the repairs that will be necessary to restore services when the flooding has receded. All other routes are now open,” it said.

“The severity of the weather and flooding also made it difficult to provide alternative transport in some areas and we’re sorry for the problems this has also caused.

“We made every effort overnight to fully restore train services as quickly as possible but some delays and disruption to services have continued during this morning. We are grateful to our customers for your patience and continued understanding while our colleagues and engineers have been working to resolve these problems.

“We recognise the frustration and inconvenience to your journeys caused by the storms and flooding, and regular service updates will continue via the Greater Anglia website and social media.”

6 comments

  • They should be stripped of the Franchise anyway Ginge. Overall it is the same miserable state of affairs that National Express created. They think a new name "Abellyup Greater Anglia" and some minor tinkering is a good service. A good summer showed some improvement but if they can't run trains properly then, they shouldn't be near them. But recent weeks has seen a steady inevitable decline. Plus trains are dirty inside and out, and information is sparse and often inaccurate. As state in other comments, when things go wrong, they have no idea! They should go back to Holland and we should be given a proper Operator, sadly missed since the days of Anglia Railways or First Great Eastern!

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    Disbeliever

    Monday, December 9, 2013

  • That apology is simply not good enough. The situation at Colchester on Thursday evening was a disgrace. There was nobody taking charge of the situation...no organised information..nobody with commonsense. Simply buy 10 megaphones..and just tell people what was going on...all the screens said was check teh web pages...no great help to people with no lap tops etc...It is always the same...teh lack of information annoys people..not teh causes of teh problem. Greater Anglia simply just ducked the issue.

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    JAMES EASTER

    Sunday, December 8, 2013

  • Whats the matter guys? Thought it would be better than NXEA? One? Anglia Railways etc. ? Its the same old no matter who has the contract. The majority of management is probably the same since back then too.

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    Ipswich Entrepreneur

    Monday, December 9, 2013

  • Ah !, never mind, I expect they will be getting an award soon, told what a great company they are and how good their 'performance' is !!

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    freedomf

    Tuesday, December 10, 2013

  • Couldn't agree more. At Ipswich 4 staff found other things to do, whilst one poor gentleman employed by Greater Anglia tried to help. At Colchester my daughter gave up after being ignored for 40mins and turfed out to get her. I have heard of a train leaving Colchester with school children on when they knew of problems, getting to manningtree some 3hrs later being told to leave train with no help, being left at the station to arrange their own transport. Not the first time as a few months ago Greater Anglia did the same with said 16yr old daughter at Cambridge tipping everybody out on to the streets to get home on their own. Thank god for mobile phones but Greater Anglia need to start paying retainers for coaches so when something happens they can get hold of coaches. Windstorms they can not predict but their responce they can manage. This is not good enough and if it continues they should be stripped of the franchise.

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    The Ginge

    Sunday, December 8, 2013

  • It's blatently obvious that Greater Anglia couldn't run a p**s up in a brewery! On Friday morning the train we wanted to catch to Norwich (the 8:44) was cancelled as a result of 'weather related' problems. The next train according to them was at 9:08 but the expected arrival time kept slipping back until it eventually made it in at 9:38. However at 9:15 we were treated to the sight of a full sized, EMPTY, express train hurtling through the station from the London direction without stopping clearly heading to Norwich!! Fair enough you cannot control the weather but lets face it with a combination of the poor quality of the infrastructure and shabby maintenance you only have to have a sparrow pass wind to bring down the overhead lines! As far as the trees bringing down the lines is concerned, in other countries the chance of this happening in considerably reduced by controlled felling of any trees that are close enough to the line to pose a risk. And, as if to rub it all in, while all this was happening on ad on the GA Website was joyfully reminding us that the fares are going up yet again in January! It was interesting to see that in Austria this week, a country I am very familiar with, OBB, the Austrian railway service, were announcing that many of their fares (Which are already about a third cheaper than ours!) were actually going to be cut! And in all the 26 years I have been travelling around Austria no train has ever been more than 5 mins late and when that happened they couldn't stop apologising!

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    planeman

    Monday, December 9, 2013

The views expressed in the above comments do not necessarily reflect the views of this site

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