Greater Anglia apologises after hundreds of Take That fans left waiting at overcrowded Norwich station
PUBLISHED: 10:33 16 June 2017 | UPDATED: 15:38 16 June 2017
Greater Anglia has apologised to concert-goers who were left waiting for trains at a crowded Norwich station last night, and has said more services will run after the show tonight.
The city welcomed popular boy band Take That, with the train provider pushing its late trains back to accommodate for the crowds.
But hundreds of concert-goers were left waiting when the last trains to Ipswich, Cambridge, Sheringham, Lowestoft, and Great Yarmouth filled up less than an hour after the show ended.
Paul Assirati, who had gone to the concert with his partner, said: “The concert finished at 10.30pm and we had a 15-minute walk to the station. We got there and it was absolutely bombarded with people.
“We got onto the only train available which was the 11.25pm, which was the last one. Everyone was standing in the corridors and in the aisles.”
He added: “The train was completely full at 10.45pm, so why they didn’t let it go early and let more people on the concourse?
“They then would have had time to get that train back to Norwich in 45 minutes so the delay wouldn’t have been that bad for the people left stranded.”
Sarah Pallant, from Shotley, was hoping to catch the same train but was told to wait for 40 minutes before three coaches to Ipswich arrived.
She said: “They were keeping people between the doors and the ticket machines but you couldn’t hear anyone. The crowd was getting very stressed.”
Greater Anglia says they apologise for the inconvenience caused by overcrowding last night.
A spokeswoman for Greater Anglia said: “We got everyone safely home by train and bus. We put on four extra trains with the maximum number of carriages available to Cambridge, Sheringham, Lowestoft and Great Yarmouth. Six buses also supplemented the service to Diss, Stowmarket, Ipswich and Wymondham.
“The concert finished 30 minutes earlier than expected, so customers had to wait longer for our services, which we had re-scheduled to fit in with the predicted end of the concert.
“Due to the very large number of concert-goers, we had to regulate how many customers could enter the station at any one time. We deployed extra staff and resources to make sure that everyone was able to complete their journey.
“We are running more trains to coincide with the end of tonight’s Take That concert. We will also have at least nine extra coaches on hand to supplement the train service.”
Tonight, a train will run from Norwich to Cambridge at 11.15pm, with another to Lowestoft also at 11.15pm.
A train to Sheringham will be available at 11.20pm, one for Great Yarmouth at 11.25pm and one to Ipswich at 23.25pm.
Another train to Lowestoft will leave at 11.25pm and another to Cambridge at 11.40pm.
A further service to Great Yarmouth will be available at 11.45pm and another to Sheringham at 11.50pm.