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National recognition for Ipswich’s council homes service with top award

PUBLISHED: 17:28 14 February 2018 | UPDATED: 17:28 14 February 2018

Portfolio holder for housing Neil MacDonald and staff from the department with their award outside Grafton House. Picture: IPSWICH COUNCIL

Portfolio holder for housing Neil MacDonald and staff from the department with their award outside Grafton House. Picture: IPSWICH COUNCIL


Ipswich council’s housing department has won an award to mark its work for tenants.

The housing team has been officially recognised as one of the best in the country when it comes to managing its income.

Housing portfolio holder Neil MacDonald said it was a great honour to receive independent accreditation by Housing Quality Network (HQN).

He said: “This is not just about collecting rent. This is about the great service we strive to give to our tenants, offering advice on a wide range of matters as well as managing income and getting the best possible value from what we do.”

Emma Cook, Neighbourhood Team Manager, added: “HQN standards are high and the assessment process is robust so we are all very proud of this achievement.

“We would like to thank the officers and tenants of IBC, along with the partner organisations who took part in the assessment.”

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