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Ipswich: Customers left wondering if they’ll get their money back after sudden closure of waterfront restaurant the Quayside

15:01 11 February 2014

The Quayside, Ipswich

The Quayside, Ipswich

Archant

A couple’s Valentine’s Day plans have been left in tatters after the closure of waterfront restaurant the Quayside.

And a “gutted” Jessie Williams admitted she has little hope of recovering what she is owed for what should have been a romantic meal with her partner. The waterfront bar and restaurant closed suddenly last Friday, despite having taken pre-paid bookings for its February 14 event.

Now Miss Williams, 22, from Phoenix Way in Stowmarket, is one of several people to be left wondering what will happen to her booking and more than £100 worth of vouchers.

Miss Williams, who is 33 weeks pregnant, got £150 in Quayside vouchers for Christmas from her family but the gifts now appear worthless.

She said: “It was our favourite restaurant. We just always really liked the varied menu and it was such a good atmosphere.

“I went on their website and tried to call them.

“We haven’t got in touch through the Quayside but we rang up their coffee shop [The Georgian Coffee Shop in Woodbridge].”

It was Miss Williams’ dad who got through to the shop and asked for owner Max Moussa who also ran the Quayside.

“He just apologised and said there was something about it’s part of a limited company so it’s not actually him who would need to pay it back,” said Miss Williams. “It doesn’t sound very likely that we will get it back.

“We’re gutted about the money but even more so that we won’t be able to use people’s Christmas presents. Our Valentine’s Day plans are ruined too.”

When contacted Mr Moussa said he was unable to make a statement at this stage but hoped he would be in a position to do so next week.

19 comments

  • Strange - they don't have this problem in Monaco and San Tropez yet Ipswich Village by the Sea (for the outatown yuppies) seems to be blighted with development failures.

    Report this comment

    Sarky Sage

    Wednesday, February 12, 2014

  • It doesn't matter who owns the Pauls building or Wine Rack, they are both derelict and look dreadful. We had family friends come to the Maritime festival from Colchester by train last year and the graffiti and derelict buildings were the first thing they commented on and said it ruined the area. First impressions count, I agree with them, at least clean up the graffiti.

    Report this comment

    Esco Fiasco

    Wednesday, February 12, 2014

  • This will probably get removed BUT I would have a lovely lunch at the Georgian House in Woodbridge then politely leave, let Mr Moussa hide behind the limited company thing if he wishes, give him his vouchers and a swift goodbye.

    Report this comment

    C Smith

    Tuesday, February 11, 2014

  • I run a limited company but would never seek to hide behind it to avoid my moral obligations. Let's hope that Mr Moussa announces some positive news for his former customers next week.

    Report this comment

    Erm, Why?

    Tuesday, February 11, 2014

  • Where exactly is the graffiti? I've seen the 'Never Ending Mural' and the absolutely terrible octopuss but I must have missed the graffiti, I cycle by it every day. I'm also missing the wasteland, I'm guessing you mean the RW Paul Building and the Winerack, neither of which are owned by the Council???

    Report this comment

    bconnelly55

    Tuesday, February 11, 2014

  • Go to coffee shop and ask face to face for your money back guys

    Report this comment

    dc

    Friday, February 14, 2014

  • pretty sure it wasn't a limited company...same as his other ventures

    Report this comment

    miss piggy

    Tuesday, February 11, 2014

  • just had a look on Companies house and I cannot see it, if it is registered under that name.

    Report this comment

    C Smith

    Tuesday, February 11, 2014

  • Well said Royg. So many people are so quick to run the town down. One place may have closed but there are many still open.

    Report this comment

    Pop-pop

    Saturday, February 15, 2014

  • Strange - they don't have this problem in Monaco and San Tropez yet Ipswich Village by the Sea (for the outatown yuppies) seems to be blighted with development failures.

    Report this comment

    Sarky Sage

    Wednesday, February 12, 2014

  • Nice one c smith Im behind you on that. Do it as many times as needed to waste the vouchers. He cant moan because they are both his companies.

    Report this comment

    Mr cynical

    Tuesday, February 11, 2014

  • why would anyone want £150 voucher for there anyway? I'd use them up in Woodbridge and loudly threaten to see him in court (and more importantly all over the press) if he refuses! I don't think he'd want that sort of publicity.

    Report this comment

    bleunos

    Wednesday, February 12, 2014

  • If the vouchers were purchased with a credit card, claim the money back off the card company. I use my credit card all the time and then pay the whole bill off when the bill comes in, for just this reason.

    Report this comment

    The original Victor Meldrew

    Tuesday, February 11, 2014

  • Come on guys lets be a bit more positive about the waterfront area. For some reason the Quayside never really took off and having been in there a couple of times thought it lacked any atmosphere. We still have Isaacs and the Briarbank brewery and various other coffee shops and restaurants. I will admit that the wine rack is a bit of an eyesore and RW pauls needs sorting but overall it is a nice area and it attracts a lot of people to Ipswich. If you read trip advisor a lot of people give a good review to the waterfront. I am as frustrated as anybody about the traffic and town centre but Ipswich does have some positive points and maybe we should focus on them. There are a lot worse places than Ipswich and in general most people that live here are friendly enough even if you ignore their ability to find fault with most things.

    Report this comment

    royg

    Wednesday, February 12, 2014

  • Yes victor good advise , the docks area don't look so good now does it ipswich council let admit it it's a mess of graffiti and empty building ,and waist land,

    Report this comment

    pandy

    Tuesday, February 11, 2014

  • I couldn't find any details of a limited company - so get on to Trading Standards. I would also advise going there (Woodbridge) in person demanding to see evidence of the limited company. The leasehold of the premises is for sale with all the fittings... £600k I think it was. Rent is about £85k if I recall correctly and £15k rates.

    Report this comment

    Ipswich Entrepreneur

    Wednesday, February 12, 2014

  • Where exactly is the graffiti? I've seen the 'Never Ending Mural' and the absolutely terrible octopuss but I must have missed the graffiti, I cycle by it every day. I'm also missing the wasteland, I'm guessing you mean the RW Paul Building and the Winerack, neither of which are owned by the Council???

    Report this comment

    bconnelly55

    Tuesday, February 11, 2014

  • I'm no business guru, but something tells me, after Mr Moussa's behavior, the Coffee house in Woodbridge might take a nosedive...

    Report this comment

    Tedbundy

    Tuesday, February 11, 2014

  • Poundland will be in there by March

    Report this comment

    miss piggy

    Tuesday, February 11, 2014

The views expressed in the above comments do not necessarily reflect the views of this site

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