Ipswich: First Suffolk and Ipswich Buses are are voted among the best in the country despite disruption caused by rebuilding of bus stations as part of Travel Ipswich

Malcolm Robson, MD Ipswich Buses celebrates success with Kem Masinbo-Amob, new Non Exec Director of Ipswich Buses, Dean Robbie, Operations Manager, Team members of Ipswich Buses Laura Blythe and Amanda Walters. Malcolm Robson, MD Ipswich Buses celebrates success with Kem Masinbo-Amob, new Non Exec Director of Ipswich Buses, Dean Robbie, Operations Manager, Team members of Ipswich Buses Laura Blythe and Amanda Walters.

Monday, March 31, 2014
6:05 PM

Bus services in Ipswich and Suffolk are among the best in the country according to a new survey by the official passenger watchdog.

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Both Ipswich Buses and First Suffolk buses achieved 93% overall passenger satisfaction in the survey – only fractionally behind Reading Buses which was top of the table on 94%.

What is more remarkable about their success was that the survey, by Passenger Focus, was carried out between September and December last year when the town’s bus stations were being rebuilt and services were seriously disrupted.

Ipswich Buses’ managing director Malcolm Robson said: “We are really pleased with these results, it demonstrates the efforts the whole team has made over the last 18 months developing Ipswich Buses into a great local transport option.

“However, we will not rest on our laurels as there are still some areas of the survey that have revealed things that we need to work on to bring everything up to the 90% level.

“We will work with our partners on some of these issues – such as the bus waiting areas and we are already putting into place plans to improve our value for money for all customers, with customer numbers up from last year, this is still something we want to keep moving in the right direction.”

He admitted he had been apprehensive when he heard the survey would be carried out while services were facing so much disruption, but was delighted when the results came through: “They have given everyone working here a real boost,” he said.

Managing director of 
First Eastern Counties 
David Squire said: “We are thrilled with our score which reflects the hard work and commitment of all my colleagues.

“We’ve got excellent teams in place at our Ipswich and Lowestoft depots who are improving our services and helping encourage more people to travel with First.”

16 comments

  • One of the improvements promised any time soon is real time information screens. If Route 66 which has paid lip service to such a service is anything to go by then there is little chance it would be monitored and maintained so probably they should spend the money on something which never goes wrong.

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    amsterdam81

    Monday, March 31, 2014

  • True blue why don't you do as you preach ,ipswich town in the last few year has gone down a long with the bus service so do as you say and shut your mouth

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    pandy

    Tuesday, April 1, 2014

  • So here comes the awards season... may I recommend the 'never come award for 66 service on a Sunday', the 'breaking a promise award' for the non 'real time' events, the next award goes to the designers 'the smart but stupid across the bus bar' in the wheelchair space.. Finally the 'final bus at 11pm award' for both services,.

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    Neil Nield

    Monday, March 31, 2014

  • I've only become a recent user of the buses having moved futher out of the town centre. I think services are good. However, as one of the ( few it seems) people paying a fare, I do think that the buses are far too expensive. I do wish IBL and First would stop their bus war and price under cutting and simply accept eachothers tickets!

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    Sentinel Red

    Tuesday, April 1, 2014

  • Wow I almost choked on my afternoon coffee. I use Ipswich Buses every day and I think your service is beyond poor and I am sure the many people who do actually catch the 9 or 10 in evening times will say the same thing. Often there is a massive queue at Tower Ramparts of people who have been waiting there for well over 20 - 30 minutes some days. Your service in the morning is an absolute disgrace and is never ever on time. Most of your bus drivers are rude and do not even apologise if they are late. I am sorry but I hate your service and if I had a choice I would quite happily take a different service or walk.

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    Norton

    Monday, March 31, 2014

  • Wow I almost choked on my afternoon coffee. I use Ipswich Buses every day and I think your service is beyond poor and I am sure the many people who do actually catch the 9 or 10 in evening times will say the same thing. Often there is a massive queue at Tower Ramparts of people who have been waiting there for well over 20 - 30 minutes some days. Your service in the morning is an absolute disgrace and is never ever on time. Most of your bus drivers are rude and do not even apologise if they are late. I am sorry but I hate your service and if I had a choice I would quite happily take a different service or walk.

    Report this comment

    Norton

    Monday, March 31, 2014

  • Ipswich Buses survey in figures. 324 people took part. 145 are fare-paying. 167 are free pass holders. That leaves 12 who are unsure (staff?). 51% don't pay any fares. 116 were commuting and 193 were not commuting. 80 have a disability. Now it goes down hill... "Time journey on the bus took" 325 people took part... hmm, didn't only 324 people took part in the whole survey? Percentages get rounded but how come the numbers don't add up? I don't trust the results.. I also think its stupid how people undertaking a survey are allowed to pick their questions to answer and not do all... gives a bad useless result. ********* The truth this is a badly done pointless survey... ******** "The bus service routes and their journey start times are selected from the sampling process. These then formed the start points for three hour shifts during which field workers made as many feasible return trips on those selected services. They discussed the survey with the boarders of those bus services giving them the chance to participate". ********** It continues... the survey admits to fixing data depending on greater figures of passenger data obtained from the bus operator... ************** "The response data was weighted in two stages. The first stage was to weight to the age and gender profile of bus passengers within each area. As there is no available data on this at area level this was established by observing the age and gender of passengers during each fieldwork shift. The second stage of weighting was at LTA level to ensure that in the final data, each participating LTA (within the survey) is represented in proportion to its total annual journey numbers." ******** It continues... "Fieldwork was conducted between 8 September and 1 December 2013 (excluding the October school half-term holiday period 20 October to 2 November). Services available for selection were those running between 6am to 10pm, seven days of the week" ... ****** So safe to assume this survey was undertaken on Park & Ride services and not the town routes where bus stops were temporary moved up to half a mile away?

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    Ipswich Entrepreneur

    Monday, March 31, 2014

  • I was just thinking that "VITED" ?? i failed my English and even I spotted that.

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    MARTYN GREGORY

    Monday, March 31, 2014

  • Well Norton. may i suggest that you do walk then. The reason most Buses are late in a morning is because of traffic. and apart from Buses who else is on the roads ??. yes cars. so if people got out their cars and onto a bus then maybe the bus will be on time. or are you one of those people who cannot see beyond the end of your nose when you are sat on the Bus in Morning.

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    mr angry

    Monday, March 31, 2014

  • Here's the part where my comments don't get posted. Norton - instead of moaning all day on here, get off your backside and walk! Now we're in the good weather time of year, perfect time to lose some pounds & save some pounds! A route 9 & 10 should take half hour to walk. Lee Davies - instead of moaning about part of Ipswich, just keep your views to your self! Because I bet if you were stood in front of people in this part of town, u'd be rather quite I think. Besides, last time I checked, lanseer road, since when was a road an estate? Get your facts right! Problem with the people of this town, 2 faced!

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    Blue and true

    Tuesday, April 1, 2014

  • Overall I feel Ipswich Buses are a very good bus company. However they treated users of some routes during TR closure very poorly indeed, chopping and changing where buses would run. Mysteriously my complaint to them didn't turn up until a local councillor raised it on my behalf (despite me copying an pasting the email address from their website exactly). Oh and yes still no real time information. I'm not a user of the 910 route but it's shocking how many times they post via Twitter that it's delayed. Blue and true, I think people have legitimate complaints about the service why are you trying to belittle them? No company is perfect and not even Ipswich Buses claim to be!

    Report this comment

    K Mcc

    Tuesday, April 1, 2014

  • First buses!!! Blimey the service elsewhere in the country must be unbelievably bad in that case. Unlessof course discounted all First Bus routes that venture beyond the Borough boundary were discounted.

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    england1770

    Tuesday, April 1, 2014

  • Why has my comment regarding how this survey is fabricated not published? The majority of people asked were non-fare paying passengers. The number of entries didn't add up - and the sample size was very small. The survey is adjusted from demographics of those who entered to the numbers in that demographic who use the buses in a year (annual passenger data from the bus operator). They used Park & Ride which isn't a town service bus. This is a very poor survey.

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    Ipswich Entrepreneur

    Tuesday, April 1, 2014

  • "Vited"???!

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    Baptist Trainfan

    Monday, March 31, 2014

  • I followed a bus up the terrible estate up land seer road the other day and had to wash my screen afterwards, there was more soot Thani had ever seen, filthy diesel monsters. Mind you I guess I can see why they would not send good buses on that route.

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    Lee Davies

    Monday, March 31, 2014

  • So does this mean they will allow o a ps on the bus at 25 past 9 in the pouring rain instead of forcing them to get on the later one? Or reopen Bury Park and Ride

    Report this comment

    JC

    Tuesday, April 1, 2014

The views expressed in the above comments do not necessarily reflect the views of this site

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