Partly Cloudy

Partly Cloudy

max temp: 13°C

min temp: 9°C

Search

Ipswich: Jetset and US Airtours welcome East of England Co-op Travel product knowledge initiative

11:58 19 March 2014

East of England Co-op Travel consultants taking part in the

East of England Co-op Travel consultants taking part in the "speed dating" style event with tour operators, design to improve their product knowledge.

Archant

East of England Co-operative Travel has held a “speed dating” style event for its consultants as a novel way to improve product knowledge.

A dozen tour operators were invited to take part in the session, which was held at the East of England Co-op’s Wherstead Park headquarters on the edge of Ipswich,

Working in pairs, the consultants had 15 minutes with each tour operator to learn about new products and ask questions.

Caroline Thorne, travel coordinator for the East of England Co-op. said: “A large number of events like these are held in the evening, with no guarantee of attendance.

“I wanted to make sure as many of the team could make it here as possible so I decided to hold it during the day time in normal working hours, whilst the branch managers held the fort.

“This event was more than merely a sales tool. It was about building knowledge of the travel products available, allowing our travel consultants to provide wider and more in-depth advice to our customers when they are planning their holiday.

“Being in small groups meant that none of the team felt intimidated and the dedicated time with each operator meant they could have real conversations. Everyone was fully engaged throughout, it was great to see.”

Carmel Barker who works at the Felixstowe branch, said: “It’s been a fabulous day, a very good opportunity to meet tour operators on a one-to-one basis.

“This is the first time I have been to such an event and would like to do these more often with more tour operators. I’ve learnt lots that I can take back to the branch including that many tour operators have tools that can help customers such as visual aids that show the resorts and hotels.”

The tour operators also said they had found the day useful. Ines Ferraro, business development manager for US Airtours, said: “It was an invaluable day and incredibly cost-effective. To see this number of staff would have taken weeks of travelling, so to have them all here in one place was fantastic.”

Alison Armstrong, Jetset sales executive for the eastern region, added: “It was also really well thought out none of the operators were conflicting which meant it was more relaxed as you weren’t competing. All of the travel consultants were forthcoming with questions. I wish there were more events like these.”

Following the success of the event, the East of England Co-op is planning to hold a similar style of event twice a year with different tour operators each time. It is also considering the format as a learning tool for other areas of the business.

0 comments

Two young men banned for drink-driving

A soldier from Wattisham Airfield who was nearly three times the drink-drive limit has been banned from driving for 15 months.

Homegrown East Anglian talent: L-R Cary Grant, Ed Sheeran and Myleene Klass.

The stars weren’t always stars, and our region has played its part in shaping the careers of some of the most famous performers in this country and internationally. Take a look at 10 of the stars who began their road to fame in East Anglia.

The Orwell Bridge (stock image). Picture: Gregg Brown

The milder temperatures will continue today in the East of England, with the day remaining largely cloudy and with some light rain.

Greater Anglia. Photo: Sarah Lucy Brown

Emergency engineering works on the Ipswich to Felixstowe rail line have caused the cancellation of some services this morning.

A silhouette shot of 'Sarah', who has spoken about her experience with domestic abuse. Picture: Sarah Lucy Brown

A domestic violence survivor from Suffolk has told how family and friends intervened to help her flee a 13-year abusive relationship that left her “completely beaten”.

Jeremy Head, who took his own life at mental health unit Wedgwood House, in Bury St Edmunds, in 2014. Picture: Ashtons Legal

The sister of a 49-year-old man who was found hanged at a mental health unit in Suffolk has said she begged for help in the weeks leading up to his death.

Lauren Sherwood and Jaimin Patel (centre, arms linked) at Glemhall Hall where they met with suppliers of the St Elizabeth Hospice win a wedding competition. Picture: Echo Alfa

A Colchester couple who won St Elizabeth Hospice’s wedding giveaway last year have pledged their commitment to raising thousands of pounds for the cause in return for their special day at Glemham Hall.

President Vladimir Putin Dmitry Astakhov/ Sputnik, Government Press Service Pool photo via AP

Russian president Vladamir Putin should be offered a state visit, a Suffolk MP has said.

Glasses of fizz

Is a new style of bubbly about to take the supermarket aisles by storm with its mix of two favourite tipples?

Chaos on the trains at London Liverpool Street. Picture: Jon Carney

Two points failures at London Liverpool Street which saw thousands of rail passengers heading towards Ipswich delayed this evening have been fixed.

Most read

Most commented

HOT JOBS

Show Job Lists

Topic pages

Newsletter Sign Up

Sign up to receive our regular email newsletter
MyDate24 MyPhotos24