Ipswich/Lowestoft: Greater Anglia and Network Rail apologise after signal system breaks down in hot weather causing significant delays for most of the day
12:03 11 June 2014
Rail passengers endured delays of up to 90minutes yesterday during searing temperatures after a signalling system fault caused major problems between Ipswich and Lowestoft.
Services were disrupted on the East Suffolk Line with commuters forced to use buses or taxis to get to their destinations.
The fault was fixed at around 6.45pm after first affecting trains at about 12noon. Last night disruption was still being reported as services became up and running again.
Trevor Garrod, chairman of East Suffolk Travellers’ Association, said the delays were “not acceptable”.
“The numbers using the lines are increasing so it’s important that the railway is able to cater for the demand that is there,” he said.
“Sometimes extreme weather is a cause of faults on the lines and equally very cold weather. Obviously there will be a proper investigation to look into it.”
A spokesman for Network Rail said: “The problem was caused by an overheating location cabinet which forms part of the signalling equipment.
“Engineers were on site as quickly as they could be and they worked as fast as possible to fix the problem. It did cause significant delays and we would apologise for that.”
A spokeswoman for Greater Anglia apologised for the “severe” delays. She said: “It did take a little while to get the buses as they were out on the school run. Taxis were used to move customers backwards and forwards.”
The delays happened on the same day the group tasked with improving the rail line between Norwich and London agreed to launch a promotional website.
The Norwich in Ninety taskforce is set to offer the site so travellers can tell them what rail improvements would mean to them.