Partly Cloudy

Partly Cloudy

max temp: 15°C

min temp: 9°C


Ipswich: Pensioner’s shock at charity shop service

11:00 06 December 2012

Joan Russell is upset that the cooker she bought from the British Heart Foundation shop in Ipswich didnt work properly and the cord attaching it to the wall was cut with a kitchen knife when the BHF came to pick it up.

Joan Russell is upset that the cooker she bought from the British Heart Foundation shop in Ipswich didnt work properly and the cord attaching it to the wall was cut with a kitchen knife when the BHF came to pick it up.


A SHOCKED pensioner was left with a wire dangling from her kitchen wall after a charity shop delivery driver cut the cord of her faulty oven with a bread knife.


Joan Russell, of St George’s Street, bought a cooker from the British Heart Foundation shop in St Matthew’s Street in November.

The 68-year-old paid £140 for the Hotpoint cooker plus £20 to have it delivered the following day.

Miss Russell then paid an electrician to have the cooker fitted.

She then turned the cooker on to discover that two of the hobs and half the grill didn’t work, despite the cooker having a sticker attached to it saying it had passed a safety test the day before she bought it.

She contacted the shop to complain and they agreed to come and pick the cooker up and refund the money.

When the delivery driver arrived to collect the cooker, he couldn’t disconnect the wire from the wall as it had been screwed into a panel on the wall.

He asked to borrow a bread knife and cut the wire while the shocked 68-year-old looked on and then left the length of wire hanging out of the wall.

“It really shocked me,” she said. “If I didn’t know to turn it off, that could have been a live wire. It’s not about the money, it’s just the principle of the thing. I’m so disgusted.”

BHF deputy retail director Diane Locke said: “We would like to offer our sincere apologies for any distress caused to Miss Russell. The generous support and donations from the public are vital to our life-saving work.

“We pride ourselves on selling immaculate second-hand furniture and electrical items and are extremely disappointed by the quality and service Miss Russell received.

“Safety is paramount to us and in response to this incident we will be reviewing and implementing any further training needed to ensure our staff are fully briefed in future.”


1 comment

  • I had problems last year there it took writing to there head office to complain to resolve the complaint. Very poor shop.

    Report this comment

    a west

    Wednesday, December 12, 2012

Could Broomhill Pool be on the brink of restoration?

Hopes of restoring Ipswich’s Broomhill Pool have today received a huge boost with the news that the Heritage Lottery Fund has made an interim award to the project.

All of the alleged sexual assaults happened on buses in Suffolk.

More needs to be done to empower women in Suffolk to come forward about sexual assaults, a campaigner has said.

The Stars of Suffolk judges are pictured at Hintlesham Hall.

This year’s Stars of Suffolk winners and finalists have now been decided, after judges gathered at Hintlesham Hall to make their decisions.

Police attended the accidents

Police were called to several accidents on Suffolk roads this morning.

The number of complaints about Abellio Greater Anglia has risen.

The number of complaints handled by rail operator Abellio Greater Anglia increased by nearly 26% during the first three months of the current financial year according to new figures from the Office for Rail and Road (ORR).

Broomhill pool from the air

As hopes of restoring Ipswich’s lido to its former glory take a step forward today, we look back at the pool’s past.

The launch of 'Pigs Gone Wild' at Trinity Park.

A piggie parade that is set to draw many visitors to Ipswich and raise £100,000 for a hospice charity took off in style last night at a glittering launch event.

Bishop Clive

Tributes have been paid to the “gentle, wise and delightful” former Bishop of Dunwich, who has died aged 67 after failing to recover from major surgery.

Woodbridge mayor Josh Sayles joined the founders and sponsors of the Woodbridge Shuck Shellfish Festival to launch the 2015 festivities.

A weekend-long celebration of local food – with the emphasis on shellfish – is under way in a riverside Suffolk town.

The Seed Store, High Ash Farm Peasenhall, Highly Commended, Conservation and Conversion

Some of Suffolk’s finest building designs, extensions and conversions have been recognised at an annual awards ceremony.

Most read

Most commented

Topic pages