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Ipswich: Vodafone customers in IP1 vent frustration over lack of service

12:47 30 December 2013

Judith Gunion, a self employed sports massage therapist, was one of the many  Vodafone customers with service complaints.

Judith Gunion, a self employed sports massage therapist, was one of the many Vodafone customers with service complaints.

Angry mobile phone users have vented frustration at their service provider after claiming to have been left without signal for nearly a fortnight.

Vodafone customers in the IP1 area of Ipswich say they have been unable to make or receive calls since Wednesday, December 18, despite receiving repeated assurances that the problem does not exist.

Judith Gunion, a self-employed sports massage therapist, says she relies on being accessible to her clients and is “incredibly frustrated” at having been cut off for so long.

“My clients can’t get in touch, every day I have to walk into town to check my messages and I’m missing so many calls - it’s becoming very frustrating,” she said.

Vodafone has confirmed it is investigating the issue and hoped to have it resolved “as soon as possible” - but said it was only affecting 3G services.

However, Ms Gunion, and many more disgruntled IP1 customers, insist the problem affects the entire service - not just 3G.

They also claim Vodafone has repeatedly failed to act on their complaints and refused to give assurances of when their service might be restored

“It’s the stonewalling that gets to you,” Ms Gunion said.

“I’ve been told that no provider can guarantee complete coverage.

“But they’re missing the point - it’s not as if we’re asking for something we didn’t have before - we had perfect coverage before 10am on December 18.”

The Ipswich Star’s Facebook site received a torrent of complaints from angry Vodafone customers in IP1 over the weekend.

Sheila Lee-Pegg, a senior citizen with disabilities, said she relied on her mobile to contact people for help in case of accidents or emergencies and found the lack of service “very annoying”.

“Why couldn’t Vodafone inform customers through other means instead of doing nothing?” she wrote.

Gemma Coote, another IP1 resident who commented with criticisms of the company’s service to customers said it was “really starting to annoy (her)”

“I can’t even send or receive messages and I’m still made to pay my phone bill,” she wrote.

More messages of frustration came from Melissa Reid who said she’d contacted Vodafone “many times” only to be told there was no problem or it was being looked into.

“I hope they don’t expect me to pay a line rental for a service I can’t get,” she commented.

A spokesman for the company said: “We’re investigating an issue with the IP1 4 postcode area - which is affecting the 3G service.

“Engineers have been sent to the location and we hope to have this resolved as soon as possible.

“We’d like to apologise to our customers for any inconvenience cause.”

11 comments

  • That's why I have a sim free handset and an envelope of (free) sim cards from various providers. Most come with £1 or £2 credit. That approach would help some featured in the article.

    Report this comment

    K Mcc

    Monday, December 30, 2013

  • Vodafone very poor coverage. Nothing at all by way of signal in Alburgh and in many villages. My son had to change provider and joined me on Virgin and now he doesn't have to borrow mine all the while!

    Report this comment

    Eddie Kerridge

    Monday, December 30, 2013

  • Richard Tanning, with the greatest respect, you might benefit from having spell checker enabled, your message was quite difficult to decipher at times.

    Report this comment

    L S

    Tuesday, December 31, 2013

  • So pleased to see this article, I have made 3 phone calls to vodafone (1 with a person in Egypt!!!) everyone told me they had problems but everything was sorted now. I was made to feel it was a problem with my phone. I don't receive texts and cannot send any, this is disgraceful. We would like a decent 3G service before money is wasted on 4G!!

    Report this comment

    jr

    Monday, December 30, 2013

  • Apologies Richard, I'm guessing we were writing at same time. Apologies for surname also, that's the downside of having word predictor enabled lol

    Report this comment

    L S

    Tuesday, December 31, 2013

  • I don't knowabout phone services, but I used to use Vodafone for internetdata services, and the signal was dreadful. A neighbour of mine stiff does and still suffers the same problems.

    Report this comment

    Sentinel Red

    Monday, December 30, 2013

  • Some time back I had a problem with tmobile signal but they acknowledged problem (which was due problems with wind and masts) so I was at least kept informed, because of this when due for an new contract I remained with them. I would suggest you ask trading standards about breach of contract or Vodaphone to release you from theirs.

    Report this comment

    Who E!

    Monday, December 30, 2013

  • Spell checker or not there is a y and an o in you!

    Report this comment

    Lee Davies

    Tuesday, December 31, 2013

  • Need a bit of common sense and calm down. You dhoild speak to vodaphone ask gor signal booster which will increase ur signal. U plug it into ur broadband rooter but u need unlimited broadband the equipment is free if deemed u need it. They have to supply u with a decent signsl when u first sign up. It coild be that there is interference with the signal or signal overload. U need to check ur transmitter in area is working. I currently have vbad signal with 3mobile it aint their fault as cable thieves wrecked the mast. They hsve been very good to me got singnal booster temporary and it does triple the signal stength and reduction in line rental. Cant fault the service. If this is recent problem it probably the near by mast as u know there aint many due to people complaining that they are dangerous in late 90s early 00s. Bet people complaining about the signal complained about the masts back then. Catch22 can't have it both ways.

    Report this comment

    Richard Tann

    Monday, December 30, 2013

  • Km what rot, name them then.

    Report this comment

    Lee Davies

    Monday, December 30, 2013

  • Sorry for some bad spelling done on mobile

    Report this comment

    Richard Tann

    Monday, December 30, 2013

The views expressed in the above comments do not necessarily reflect the views of this site

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