December 13 2013 Latest news:
Friday, September 20, 2013
A man who complained over poor mobile phone signals at his home was advised by his service provider to remove and “polish” his iPhone SIM card to get better coverage.
In the wake of the EADT’s well-backed Let’s Get Connected campaign to eradicate mobile phone “blackspots” which blight rural parts of Suffolk, 64-year-old trained engineer John Hartill revealed the “farcical” advice he received from O2.
The management system consultant, of Nacton, said a “consistently intermittent” signal has plagued his ability to work from home for more than a decade. Phone calls cut out and text messages are not delivered.
Two years ago Mr Hartill finally lost his patience and made the long-awaited complaint call.
“O2 reassured me that I am in a strong signal area and perhaps I could remove my SIM card and polish it as this improves signal strength,” he said.
“As a qualified engineer I struggle to understand the electrical principles associated with this farcical advice.”
An O2 spokesman said: “Sometimes a SIM card can come loose or attract dust and dirt preventing it from working properly. We include these checks to ensure we can correctly identify the cause of the problem.” Sign the EADT’s Let’s Get Connected online petition at www.eadt.co.uk/news/campaigns/lets-get-connected