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One year on, what has new rail deal brought for East Anglia’s passengers?

PUBLISHED: 16:11 26 October 2017 | UPDATED: 16:14 26 October 2017

New trains built by Stadler are due to be introduced by Greater Anglia in two years' time. Picture: GREATER ANGLIA.

New trains built by Stadler are due to be introduced by Greater Anglia in two years' time. Picture: GREATER ANGLIA.


The new Greater Anglia rail franchise started a year ago with big promises for passengers, but are things any better 12 months on? Today we look at the state of the region’s train services.

The franchise started with many great promises. Few have so far been realised – but most were never expected to start coming through until 2019/20 .

There are also new challenges being faced by the company – industrial relations difficulties, a slow-down in passenger numbers, and fears that infrastructure problems could curtail planned problems.

When Abellio won the Greater Anglia franchise, it promised to put new trains on every service in the region in deals with British manufacturer Bombardier and Swiss company Stadler valued at £1.4bn – but first they have to be designed and built.

The trains will be coming into service in 2019 and should have taken over all routes by 2020. The first carriages are now being built in Derby and Switzerland.

Ipswich station concourseIpswich station concourse

In the meantime Intercity trains have been refurbished and there have been improvements to some of the suburban trains used across the region.

Train reliability has improved with new practices being introduced at Greater Anglia’s service depots at Norwich and Ilford – and the company is building a new depot at Brantham in south Suffolk.

Ipswich station has been largely rebuilt and remodelled inside and out in partnership with Suffolk County Council.

However there have been problems for passengers.

Network Rail has continued to carry out major rebuilding work between London and Shenfield which has caused major disruption at weekends and bank holidays – and has had an impact on the number of passengers.

There is also not yet any commitment from the government-owned infrastructure company to carry out major investment that is needed in Essex, Suffolk and Norfolk to ensure the new trains can operate at their full potential.

Schemes like extra track near Chelmsford, a rebuilt Haughley junction near Stowmarket, and improvements to the approach to Norwich station have not yet been approved by Network Rail.

Greater Anglia has become embroiled in an industrial dispute with conductor/guards who are members of the RMT union and while trains ran as normal on the first two one-day strikes, the company has been told to justify its training and safety measures to the Office of Road and Rail after some safety incidents were reported.

The Greater Anglia Bombardier suburban train.The Greater Anglia Bombardier suburban train.

And a levelling out of the growth of the number of passengers – especially season-ticket holders – has prompted concerns that Abellio, which promised to pay £3.7bn to the Treasury on top of the £1.4bn investment in new trains, may have over-bid on the contract.

Franchise holders on the East Coast Main Line routes from London to Scotland, Yorkshire and the North East have already got into financial difficulties after passenger growth failed to meet projections – now some experts including leading rail analyst Christian Wolmar – have raised similar concerns over the Greater Anglia bid.

Dutch Railways-owned Abellio has spread the risk by selling 40% of Greater Anglia to the Japanese conglomerate Mitsui & Co and company managers insist that the relatively high proportion of season ticket holders who use its trains means that the company’s income is relatively easy to project – but the concerns remain.

Greater Anglia Managing Director Jamie Burles said the company had got off to a flying start and was looking forward to the arrival of the new trains.

Current Greater Anglia trains will be phased out in two years' time. Pic: Sonya Duncan.Current Greater Anglia trains will be phased out in two years' time. Pic: Sonya Duncan.

He said: “We’re the first train operating company in the country to replace all of our trains in one go and it’s a very exciting proposition.

“We’ve set up a team whose sole focus is to work on bringing in our new trains. It’s a complex job. We want to get the design of the new trains absolutely right for our customers.”

Colchester MP Will Quince is the chair of the East Anglian Rail Taskforce, which has been pressing to increase services on the line for seven years.

He said: “The main improvements from Greater Anglia have not come through yet, but we always knew they would take time. When the new trains start coming on stream in 2019 people will notice the difference.

“We have to keep up the pressure on the government and Network Rail to ensure the infrastructure issue is also addressed to improve things further.”

Regular travellers to London still have to be convinced things are getting better.

Joseph Spear travels regularly to the capital – but has resisted buying a season ticket.

He said: “Services into London are regularly packed, passengers joining at Manningtree and stations after that have to stand despite paying for seats. Services from London at the times when most people want to go home are similarly full, and occasionally over-filled.

“We’ll see if Greater Anglia can turn things around. We’re willing them on but patience only lasts so long.”

Derek Monnery from the Essex rail users’ federation has some sympathy with Greater Anglia: “But they don’t help themselves by saying how great things will be in two years’ time.

“People want a good, reliable service now. Many of us know the problems are more with Network Rail or slow freight trains, but saying things will get better isn’t what people want to hear.”

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