Malcolm Robson of Ipswich Buses with the rebranded Waterfront Bus
Poll: Passengers praise Ipswich Buses in national survey
by Paul Geater
Friday, March 22, 2013
1:22 PM
THE borough-owned bus company has scored highly in a passenger satisfaction survey.
Travellers using Ipswich Buses services were part of the national bus survey carried out by Passenger Focus in 2012.
Passenger Focus is the official, independent consumer organisation representing the interests of rail, bus, coach and tram users in England outside London.
Overall satisfaction levels for bus services were 84% nationally but better in Ipswich for Ipswich Buses passengers with a satisfaction rate of 86%. The value for money indicator in Ipswich at 58% was better than the national average of just 54%. The findings come despite routes being disrupted by roadworks associated with the Travel Ipswich programme across the town.
Managing director of Ipswich Buses Malcolm Robson said: “While the survey results are encouraging and show Ipswich Buses is getting it right most of the time we still recognise we have a lot to do to improve services.”
Latest News See all
- Suffolk: Police adopt unusual vehicle to boost fleet
- Suffolk: Warning over hospital security measures as hundreds of patients go missing
- Gallery: Baby owls, competition winners and a treasure hunt - the pictures behind the headlines
- Through the Lens: ITFC star Carlos Edwards and his girls melt hearts
- Stowmarket: Town votes to back community hub vision for Recreation Ground
More news
- Suffolk: Police adopt unusual vehicle to boost fleet
- Suffolk: Warning over hospital security measures as hundreds of patients go missing
- Gallery: Baby owls, competition winners and a treasure hunt - the pictures behind the headlines
- Through the Lens: ITFC star Carlos Edwards and his girls melt hearts
- Stowmarket: Town votes to back community hub vision for Recreation Ground
- Video: Vicar boldly going . . . into the pulpit
- Kesgrave/Clacton: Haulier jailed and fined £50k for crush death accident at Ipswich docks
- Felixstowe: Donation for charity brings community centre refurbishment a step closer
- Felixstowe: New walking group in resort
- Trimley St Martin: Proposals for 66 new homes on land in Trimley St Martin to be debated by planning chiefs
Suffolk Show
Summer
Crime Week
Campaign
Festivals
Star Savers
Motoring
Oldest English Town
I Love Ipswich
Mr. Ipswich
James Marston
Digital edition
Read today's paper online now
Send us a story
iwitness24 Your news is our news Facebook Like your local paper Twitter Join the conversation Ipswich Borough CouncilADVERTISEMENT
7 comments
If Ipswich buses are doing so well, God help these that are not. In this town you can't get an Ipswich Bus off Gainsborough after 20.10 You can't get an Ipswich Bus out of the town centre after 23.00 No night services on the No. 2 route, no Saturday service on the No.2 route, no Sunday service at all. Why can't you get a Ipswich bus home from a night out in the town after 11.10 Clubs and pubs are now staying open longer, people are coming out later, so why can't we have a bus service that runs until midnight say? We all can't afford taxi.
Report this comment
chathamboy
Saturday, March 23, 2013
I am still struggling to understand why, as a taxpayer in Ipswich, I need to own a bus company. Ipswich Buses needs to be privatised or sold to First Group as soon as possible and all public money should be diverted towards truly essential services.
Report this comment
Fat Lady Sings
Friday, March 22, 2013
Big Spot is absolutely right...the Poll is wrong! It can't change so drastically in such little time...unless only a few people have voted...or First have voted in envy of the better Operator!!
Report this comment
Disbeliever
Friday, March 22, 2013
The people who rated Ipswich Buses as 'poor' in the survey really have no idea how good their local bus company is! Compared to places like Peterborough, where vast areas are covered by one route which attempts to cover an entire estate, Ipswich is really well served by its locally-owned, locally accountable bus company (which doesn't have to make the big profits some of the big bus groups, like First, do). While there's definitely room for improvement in improving evening and Sunday services (people's travel patterns are changing and aren't what they were 20 years ago) I genuinely think that whenever I visit my family in Ipswich that the Ipswich Buses service is far better than any other town in which I've lived.
Report this comment
IpswichExile
Friday, March 22, 2013
Your Poll has been sabotaged, it went from 64% Very Good, 13% Poor to 81% poor, 14% good within 2 minutes.
Report this comment
Big Spot
Friday, March 22, 2013
If this bus company is getting it right how about sorting out a sunday timetable so that ppl in east ipswich can use your service to get into town chantry whitehoue whitton are all covered but my area is a no go , great service on some of the buses would like to see all buses painted in the x3 and x5 colours
Report this comment
thedj101
Friday, March 22, 2013
Sounds good to me - any chance of Suffolk doing the same?
Report this comment
Tolly
Friday, March 22, 2013