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Postcode lottery of police response times for Suffolk revealed

06:00 15 July 2015

Police response time svary massively across Suffolk

Police response time svary massively across Suffolk

Sarah Lucy brown

Suffolk police are failing to reach emergency situations in parts of rural Suffolk within the required 20 minutes, despite achieving the 90% target for the county as a whole.

Since April, the county’s constabulary has met its 20 minute emergency response target less than 80% of the time in parts of east Suffolk.

Although police have achieved their overall target of 90% for 999 incidents around the county, the Halesworth, Leiston, Southwold, Aldeburgh, Beccles and Bungay areas have fallen well short of the standard.

Suffolk Constabulary figures reveal the response rate for that sector is 78.6%, while in Mid Suffolk the average response rate is 82.9%.

To date there have been 299 reported emergency incidents in the Beccles and Leiston area in the past three-and-a-half months and 560 in Mid Suffolk.

Police are tasked with responding to 999 calls within 15 minutes in urban areas and 20 minutes in rural areas.

Although the Beccles and Leiston sector has fallen below the standard, officers have pointed out the situation does fluctuate and that last week the target time was met on 94.1% of occasions.

Suffolk’s Police and Crime Commissioner (PCC) Tim Passmore acknowledged there was a concern over emergency response times for rural areas, but said work was being done to improve the situation.

Mr Passmore said: “I do recognise that rural areas at the moment are not getting the same response times as in urban areas.

“This is not satisfactory, (but) I wouldn’t use the term postcode lottery because it is a fluid situation.”

“We must ensure rural areas are not losing out.

“We are taking positive measures to make sure they are getting a fair share of policing resources. After all three-quarters of the population of Suffolk live in a rural area.”

The PCC added he was working with Temporary Chief Constable Gareth Wilson to ensure the target times were being met throughout the county.

John Last, a Leiston Town councillor, said residents pay their share of council tax and a ‘large chunk’ of it goes to the constabulary. Therefore the community should not get an inferior service to anywhere else.

He added: “If the constabulary, or indeed the Government, has set targets then there should be the resources to meet those targets.

“I would assume the larger towns get better response times because they are resourced to some degree better, or differently, to rural areas. However, it is disappointing if the police are falling short of their targets just because we are in a rural area.

“We should get the same level of service as anyone else.”

A spokeswoman for Suffolk Constabulary said its focus remains on ensuring target response times are achieved and are appropriately graded and allocated, with increased monitoring by supervisors.

Further guidance to call handling staff has been given.

In relation to the Beccles and Leiston area in particular new and enhanced deployment plans have been introduced to address the issue with the aim of improving response times in the future.

The best performing area in Suffolk is Felixstowe in Woodbridge where 606 incidents were responded to within target on 96.2% of occasions. The other highest figures related to most of Ipswich, Lowestoft and Bury St Edmunds.


  • I know you will have all heard this before, but just how long ago was it that Theresa May Home Secretary stood at The Dispatch Box in The House of Commons and said "There will be no loss of Front Line Police Officers" ? First past the post system of voting, means with a majority they can do virtually anything they want !

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    Wednesday, July 15, 2015

  • Is it a surprise? The PCC decided to retain a Suffolk Police Control Room contrary it was reported to recommendations of the Chief Constable. The cost savings a merged Control Room would have accrued may have helped retain some frontline staff who may have been able to attend some of those incidents where the Response time target wasn’t met Mind you to be fair I suspect the ability of the Police to hit the 80% Response time target in some of the locations detailed has always presented a challenge (check data from previous years) – hopefully there is no kneejerk reaction as there always seems to be to placate the prospective Voter for the next PCC election

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    R.U Kidding

    Wednesday, July 15, 2015

  • How do you raise the response times? By downgrading various calls to ones not needing an immediate response I bet. (I accept that not every 999 call will require a response officer to attend immediately but the filtering of calls to the Police today is very strict, even if you just wish to speak to a certain officer or department - unless you have a direct dial number you get "what is the nature of your call - why do you need to speak to them?).

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    The original Victor Meldrew

    Wednesday, July 15, 2015

  • 20 MINS plus for an emergency .. ridiculous...First the Pcc doesn't have a's been very embarrassing having such an inexperienced person doing such a vital role..and second the cut backs are really affecting the whole of Policing, its now become a very sub standard service..

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    Wednesday, July 15, 2015

The views expressed in the above comments do not necessarily reflect the views of this site

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