Partly Cloudy

Partly Cloudy

max temp: 18°C

min temp: 7°C

Search

‘Absolutely disgusting’ - Suffolk family slams patient transport service after contract lost by NHS

PUBLISHED: 20:42 16 April 2018 | UPDATED: 16:55 17 April 2018

David and Gill Snowling. Picture: GREGG BROWN

David and Gill Snowling. Picture: GREGG BROWN

Archant

A private ambulance firm has apologised to a Suffolk family just two weeks after taking over a contract from the NHS, admitting care “fell well below” standards.

A picture of Reg Snowling, who is currently a resident Barking Hall Nursing Home. Picture: GREGG BROWNA picture of Reg Snowling, who is currently a resident Barking Hall Nursing Home. Picture: GREGG BROWN

David Snowling, from Sproughton, has slammed the treatment of his 97-year-old father Reg as “absolutely disgusting”.

E-zec Medical Transport Service, an independent family-run company, took over responsibilty for non-emergency patient transport services (NEPTS) in Suffolk from the East of England NHS Ambulance Service (EEAST) on April 1.

NEPTS are for patients whose physical or mental condition means they are unable to travel to routine NHS appointments without the support of trained staff or specialist equipment.

On Wednesday, E-zec was requested to take Reg, who uses a wheelchair and lives with dementia and Parkinson’s disease, from Barking Hall Nursing Home near Needham Market to Ipswich Hospital for an x-ray.

The company enlisted a third party contractor to do the job.

David and his wife Gill were shocked by the care Reg received.

They said the vehicle used “wasn’t fit for purpose” as there were no facilities to transport Reg in his wheelchair so he had to be moved into a seat.

The couple said the attitude of the crew was poor, with one allegedly commenting: “I will be glad when this is over and we can get back to our own area”.

Reg was taken to the wrong department and he ended up late for his appointment.

David said: “It was absolutely disgusting.”

Gill added: “He’s not a well man and to be stuck in an ambulance like that and treated like that is not on. We would have taken him ourselves but he’s so frail he needs an ambulance.”

Wayne Spedding, director of operations at E-zec, said he had written to the family to “apologise unreservedly”.

He added: “The ambulance crew that took [Reg] to Ipswich Hospital was provided by a third-party contractor.

“A limited number of third party contractors have been engaged to support the transition of the NEPTS contract which E-zec commenced on April 1.

“Unfortunately, the quality of care extended to Mr Snowling, and the conduct of the crew which attended to him, fell well below the standards we expect.

“As a result the contractor in question has been removed from our approved provider list with immediate effect.

“The use of third party providers will reduce rapidly as E-zec progresses into the NEPTS contract.”

After losing the contract, EEAST boss Robert Morton hit out and said NHS trusts were best placed to deliver NEPTS.

One person has been arrested after a man was stabbed on Cemetery Road in Ipswich.

Older people in Ipswich are being encouraged to take part in the ActivLives sessions.

Nowadays, wherever you go and whoever you’re with, it seems almost automatic for many people to instantly let the world know by taking a selfie.

Watch our video tour of The Old Rectory, a £1.35m home set on 1.6 acres of land for sale in Tattingstone.

With three walks on offer and a guide booklet packed with information the curious about Ipswich walk is a great day out.

Tougher punishment for speeding may be helping to cut offences in Suffolk, new research has suggested.

Make sure your plan your journeys around the road works being carried out by Highways England.

In his latest column, Suffolk Constabulary chief constable GARETH WILSON talks about how his force is dealing with the mental health pressures the job of policing can place on his staff.

Devastated colleagues of an ever smiling, popular young pub worker tragically killed in a road crash have paid a moving tribute to her, saying life “won’t be the same without her”.

The number of people identified as victims of modern slavery has more than doubled in the region over the course of a year.

Most read

Show Job Lists

Topic pages

Newsletter Sign Up

Ipswich Star daily newsletter
Sign up to receive our regular email newsletter

Our Privacy Policy

MyDate24 MyPhotos24