Partly Cloudy

Partly Cloudy

max temp: 14°C

min temp: 7°C

Search

‘Absolutely disgusting’ - Suffolk family slams patient transport service after contract lost by NHS

PUBLISHED: 20:42 16 April 2018 | UPDATED: 16:55 17 April 2018

David and Gill Snowling. Picture: GREGG BROWN

David and Gill Snowling. Picture: GREGG BROWN

Archant

A private ambulance firm has apologised to a Suffolk family just two weeks after taking over a contract from the NHS, admitting care “fell well below” standards.

A picture of Reg Snowling, who is currently a resident Barking Hall Nursing Home. Picture: GREGG BROWN A picture of Reg Snowling, who is currently a resident Barking Hall Nursing Home. Picture: GREGG BROWN

David Snowling, from Sproughton, has slammed the treatment of his 97-year-old father Reg as “absolutely disgusting”.

E-zec Medical Transport Service, an independent family-run company, took over responsibilty for non-emergency patient transport services (NEPTS) in Suffolk from the East of England NHS Ambulance Service (EEAST) on April 1.

NEPTS are for patients whose physical or mental condition means they are unable to travel to routine NHS appointments without the support of trained staff or specialist equipment.

On Wednesday, E-zec was requested to take Reg, who uses a wheelchair and lives with dementia and Parkinson’s disease, from Barking Hall Nursing Home near Needham Market to Ipswich Hospital for an x-ray.

The company enlisted a third party contractor to do the job.

David and his wife Gill were shocked by the care Reg received.

They said the vehicle used “wasn’t fit for purpose” as there were no facilities to transport Reg in his wheelchair so he had to be moved into a seat.

The couple said the attitude of the crew was poor, with one allegedly commenting: “I will be glad when this is over and we can get back to our own area”.

Reg was taken to the wrong department and he ended up late for his appointment.

David said: “It was absolutely disgusting.”

Gill added: “He’s not a well man and to be stuck in an ambulance like that and treated like that is not on. We would have taken him ourselves but he’s so frail he needs an ambulance.”

Wayne Spedding, director of operations at E-zec, said he had written to the family to “apologise unreservedly”.

He added: “The ambulance crew that took [Reg] to Ipswich Hospital was provided by a third-party contractor.

“A limited number of third party contractors have been engaged to support the transition of the NEPTS contract which E-zec commenced on April 1.

“Unfortunately, the quality of care extended to Mr Snowling, and the conduct of the crew which attended to him, fell well below the standards we expect.

“As a result the contractor in question has been removed from our approved provider list with immediate effect.

“The use of third party providers will reduce rapidly as E-zec progresses into the NEPTS contract.”

After losing the contract, EEAST boss Robert Morton hit out and said NHS trusts were best placed to deliver NEPTS.

An online GoFundMe appeal has been launched in support of an Ipswich mother of six who died following an accident on the A12 last week.

A Suffolk town’s former deputy mayor has proposed a vote of no confidence in the council he resigned from and which serving members have branded “broken and dysfunctional”.

An Ipswich man has been jailed for a terrifying axe attack which sparked an armed siege and left his neighbour fearing for her life.

Rail conductor/guards working on Greater Anglia trains have called a second one-day strike in early May – but the company insists passengers will not be affected.

A second person has been charged with the murder of Colchester man Martin Dines.

In 2012 the Woodbridge teenager had just become an internet sensation.

A black tie charity ball is taking place to collect cash for an Ipswich-based baby bereavement support group.

The harshest winter for years is set to cost Suffolk County Council millions of pounds according to a report by officials.

The countdown to an international cycling spectacular sweeping through the heart of Suffolk in June has stepped up a gear – as a high-profile dignitary swapped her civic chain for a bicycle one.

Politicians from across the political spectrum have joined together to recognise the achievements of Aldeburgh born suffragist Dame Millicent Fawcett as a new statue was unveiled in her memory.

Most read

Show Job Lists

Topic pages

Newsletter Sign Up

Sign up to receive our regular email newsletter
MyDate24 MyPhotos24