Rain

Rain

max temp: 3°C

min temp: 3°C

Search

Suffolk/Essex: Greater Anglia voted second-worst rail operator in survey

PUBLISHED: 18:37 18 February 2013 | UPDATED: 18:37 18 February 2013

Greater Anglia have finished second-bottom in a customer satisfaction survey - but have criticised the survey samples.

Greater Anglia have finished second-bottom in a customer satisfaction survey - but have criticised the survey samples.

(c) copyright citizenside.com

GREATER Anglia has questioned the credentials of a passenger survey after being ranked the second-worst rail operator in the country.

Greater Anglia scored just 42% – based on 342 responses – in a customer satisfaction survey carried out by consumer magazine Which?.

The train operator was also last place in a commuter survey in the same report, in which it attained a score of 36% following 107 responses.

Which? said the respondents, surveyed in November 2012, had travelled 37 times by rail in the previous year on average.

However, Greater Anglia criticised the sample sizes and cited the official National Passenger Survey (NPS), published last month, which showed 83% of 2,120 travellers were satisfied with the rail service in the final months of 2012.

But Greater Anglia still ranked as the joint fourth-worst service out of the 23 national rail companies compiled in the official rail watchdog report.

A Greater Anglia spokesman said: “The sample size in the Which? survey is extremely small in comparison with the recent National Passenger Survey which recorded an excellent improvement in customer satisfaction for Greater Anglia to 83% in the Autumn 2012 survey, compared to 73% in Spring 2012.

“This was the highest level of improvement achieved in customer satisfaction by any train operator amongst those surveyed.

“At Greater Anglia, we continue to welcome all customer feedback as part of the efforts we are making to improve and invest in our train services since taking over the franchise in February last year.”

A man arrested in connection with an incident that saw armed police descend on Ipswich town centre last night will face no further action.

A brave Kesgrave teenager who lost a leg to cancer hit headlines for passing her driving test a year early but she may now face losing that independence – and her beloved car.

Jeremy Hunt has come under fire for a post he put on social media following a private visit to Ipswich Hospital.

The man who spearheaded efforts to build a northern by-pass across Ipswich 25 years ago has backed new plans to build the road that are now emerging.

A charity chief executive has spoken of ambitions to support the overburdened NHS in the future by extending its offer for young people.

Test your knowledge on our county by taking part in our quiz.

Police are growing “increasingly concerned” for the welfare of a missing 52-year-old Suffolk man.

Bosses at the Eastern Enterprise Hub and University of Suffolk hope gaming and technology students will be inspired to pursue their games ideas, after it emerged the gaming industry is one of the fastest growing locally.

A Shotley father with five drink-driving convictions has been jailed for 36 weeks after taking his mother’s car without consent and crashing it into a hedge.

Snow is falling across Suffolk and Essex today, but weather experts predict it will soon turn into rain.

Most read

Show Job Lists

Topic pages

Newsletter Sign Up

Sign up to receive our regular email newsletter
MyDate24 MyPhotos24