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Suffolk: Ambulance service must improve or face fines

10:00 02 February 2013

Ambulance bosses have vowed to focus on improving care for patients

Ambulance bosses have vowed to focus on improving care for patients


AMBULANCE bosses have until the end of this month to hit their targets for response times before NHS Suffolk impose fines, the EADT can reveal.

Health chiefs called an emergency meeting with the East of England Ambulance Service (EEAST) after raising concerns over a succession of missed targets in the county – particularly in rural areas.

At NHS Suffolk’s board meeting on Wednesday, Tracy Dowling, director of strategic commissioning said EEAST was “in breach of its contract”.

Figures published in a report considered by the board show that EEAST failed to respond to category ‘red’ patients – those in an immediately life-threatening condition – within both the eight-minute and 19-minute targets.

In November, 68.6% of ‘red’ calls were responded to within eight minutes and 88.9% within 19 minutes in Suffolk compared to the national target of 75% and 95% respectively.

At yesterday’s meeting with new chief executive of EEAST Andrew Morgan, the two parties agreed to work together to improve the service for patients.

Mrs Dowling told the EADT the meeting had been very “positive”.

However if the ambulance trust fail to achieve their targets by the end of February, the EADT understands they will face fines.

Mrs Dowling said: “We have agreed that we both want the same thing – a high quality and responsive ambulance service.

“We agreed that the ambulance service will meet the two targets by the end of this month.”

And a spokeswoman for EEAST added: “Today’s meeting was extremely productive and mutually supportive. Both parties worked together on the recovery plan and made significant progress on deciding the actions within that.

“These actions include the continuing recruitment of 200 new frontline staff, putting in more power at local level so new section leaders can tailor services to their community’s needs, more intelligent use of resources so that we only send the crew and vehicle that the patient needs, more effective rotas, a staff sickness absence management plan, extra cover when and where it is needed and giving hospitals practical help to reduce handover delays.

“The focus for the ambulance service is on the quality of service and compassion to patients, and we are confident we will achieve that with the support of our commissioners.”


  • so this shows that NHS have cut back in the wrong place again. all the NHS is worried about is save money HELLO what about us the people who pay for this service out of our wages each month. Forget the budgets treat people as people not just a number.

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    Sunday, February 3, 2013

  • rodney - you're forgetting that the Coalition Govt last year cut NHS spending by half a billion; and that after the Tories promised in their election manifesto that they would not target the health service. Although, if you were paying the top rate of tax you'll have benefited from those cuts.

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    Sunday, February 3, 2013

  • I agree with Tolly - sack the non productive 'suits' and spend the money on more qualified front line staff. The ambulance service in this region is a disgrace and that is not meant as a criticism of the paramedics and technicians.

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    Sunday, February 3, 2013

  • What is the point of handing out fines to a public organisation, just sack the management if they don't improve. I'm sure there are many suitable candidates available, preferably from the private sector.

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    Saturday, February 2, 2013

The views expressed in the above comments do not necessarily reflect the views of this site

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