Partly Cloudy

Partly Cloudy

max temp: -1°C

min temp: -1°C

Search

Suffolk: Ambulance service will take on board the results of research project

10:14 27 August 2014

Health chiefs in Suffolk are confident people will see more improvements in the region’s ambulance service after the results of a public research project were published.

More than 330 people took part in surveys and telephone interviews as part of the joint project between the East of England Ambulance Service Trust and Healthwatch Suffolk.

According to the research, positives for the service included the treatment patients receive and the service they get, while negatives focused around areas including waiting times and equipment failures.

Tessa Church, general manager of emergency operations in Suffolk, said: “Combining these views with the six priorities set out by our chief executive Anthony Marsh and the integration with many parts of the NHS in Suffolk we are improving the Ambulance Service for the people of Suffolk.”

“I would like to thank everybody who took the time to respond to our survey and as you see services improve in your area you will know that you played your part in these improvements.”

The results will be used by the trust to focus on patient experience and when looking into service improvements.

It will also be used by commissioners as part of a continuing review of health and social care services in Suffolk.

Tony Rollo, Healthwatch Suffolk chairman, added: “It is important that any changes or improvements to the delivery of services in our county are genuinely informed by the views and experiences of local people. Our role is to work with the trust and commissioners to ensure that people’s views are heard and that plans are delivered with patients at their heart. The Health and Social Care Review in Suffolk is an ideal opportunity to achieve this.

“We will be working with the East of England Ambulance Service, local commissioners and providers to take forward the findings of this report and track improvements.”

Visit www.healthwatchsuffolk.co.uk for more details on the project and recommendations which have been developed in light of what people have said.

2 comments

  • What real needs to be address, is the poor Ambulance Service, which is get flogged by the likes of the 111 service and the vastly inadequate out of hours Gp service!.... Let Ambulance service attend the real ! Emergencys and the taxi rank do the rest please!......

    Report this comment

    Clarky1012

    Wednesday, August 27, 2014

  • This sort of research needs to be BAU, every day, week, month not good dipping your toe in the water every now and then and hoping to resolve issues. Get a reliable solution to feedback and act on it switfly before it gets out of hand, proactive work rather than fire fighting.

    Report this comment

    newsaddict

    Wednesday, August 27, 2014

The views expressed in the above comments do not necessarily reflect the views of this site

Suffolk County Council is looking for two young people to co-host an awards ceremony shining a light on those who have gone the extra mile to improve education in the county.

Extra trains are being brought in on the main line between Ipswich and London in a bid to maintain services while an upgrade is carried out.

The prime minister has insisted GPs are “part of the solution” to the NHS crisis after she faced an angry backlash from local family doctors following a Number 10 threat over opening hours.

An historic church in Ipswich will be ringing in a new era in its 700-year history after securing nearly £164,000 to restore and re-hang its bells and re-open to the public.

Runners braved the frosty conditions this morning to take on a picturesque race alongside the River Orwell.

Traffic was brought to a standstill tonight when a cow broke loose and made its way onto a main road in Suffolk.

A petition started by a teenager in protest against the sudden and unexpected closure of a Colchester skatepark has attracted more than 2,000 signatures.

Proposals to extend one of Suffolk’s best-loved tourist attractions are set to get the go-ahead, despite opposition from community leaders.

Dogs, search and rescue teams and members of the public are combing a vast area of woodland, forest and farmland around Barton Mills today as the hunt for Corrie McKeague continues.

Ed Sheeran was reunited with his “best mate growing up” in Suffolk when he appeared on BBC’s Graham Norton Show.

Most read

HOT JOBS

Show Job Lists

Topic pages

Streetlife

Newsletter Sign Up

MyDate24 MyPhotos24