Overcast

Overcast

max temp: 12°C

min temp: 9°C

Search

Suffolk: Ambulance service will take on board the results of research project

10:14 27 August 2014

Health chiefs in Suffolk are confident people will see more improvements in the region’s ambulance service after the results of a public research project were published.

More than 330 people took part in surveys and telephone interviews as part of the joint project between the East of England Ambulance Service Trust and Healthwatch Suffolk.

According to the research, positives for the service included the treatment patients receive and the service they get, while negatives focused around areas including waiting times and equipment failures.

Tessa Church, general manager of emergency operations in Suffolk, said: “Combining these views with the six priorities set out by our chief executive Anthony Marsh and the integration with many parts of the NHS in Suffolk we are improving the Ambulance Service for the people of Suffolk.”

“I would like to thank everybody who took the time to respond to our survey and as you see services improve in your area you will know that you played your part in these improvements.”

The results will be used by the trust to focus on patient experience and when looking into service improvements.

It will also be used by commissioners as part of a continuing review of health and social care services in Suffolk.

Tony Rollo, Healthwatch Suffolk chairman, added: “It is important that any changes or improvements to the delivery of services in our county are genuinely informed by the views and experiences of local people. Our role is to work with the trust and commissioners to ensure that people’s views are heard and that plans are delivered with patients at their heart. The Health and Social Care Review in Suffolk is an ideal opportunity to achieve this.

“We will be working with the East of England Ambulance Service, local commissioners and providers to take forward the findings of this report and track improvements.”

Visit www.healthwatchsuffolk.co.uk for more details on the project and recommendations which have been developed in light of what people have said.

2 comments

  • What real needs to be address, is the poor Ambulance Service, which is get flogged by the likes of the 111 service and the vastly inadequate out of hours Gp service!.... Let Ambulance service attend the real ! Emergencys and the taxi rank do the rest please!......

    Report this comment

    Clarky1012

    Wednesday, August 27, 2014

  • This sort of research needs to be BAU, every day, week, month not good dipping your toe in the water every now and then and hoping to resolve issues. Get a reliable solution to feedback and act on it switfly before it gets out of hand, proactive work rather than fire fighting.

    Report this comment

    newsaddict

    Wednesday, August 27, 2014

The views expressed in the above comments do not necessarily reflect the views of this site

Detectives investigating a double stabbing in Ipswich have been granted further time to question a 17-year-old boy from Ipswich who was arrested on suspicion of murder.

Looking for a fun family day out in Suffolk or north Essex this weekend? We could have the answer.

Motorists heading to London will face delays on the roads early next year as Highways England undertake a series of roadworks.

An Ipswich basketball player has returned to his native Africa to hand out clothes and sports equipment to children in deprived areas.

The air ambulance has been called alongside other emergency services to a serious crash on the B1106 in Elveden, near Center Parcs.

A man accused of raping a woman he met on a dating website has been cleared by a jury.

A man and a teenage boy were stabbed this afternoon in Ipswich at West Meadows near the Whitehouse Interchange.

As the build up to Christmas gathers steam, we asked our iwitness members to share their photos of the approaching festivities.

We’ve all done it – remembered a vital last-minute purchase needed to save Christmas or New Year and wondered when Lidl, Aldi, Asda or the Co-op will be open.

Through our iwitness24 site, readers are able to share their photos of Suffolk’s top beauty spots, of landmarks and of some of our amazing wildlife in action.

Most read

Most commented

HOT JOBS

Show Job Lists

Topic pages

Streetlife

Newsletter Sign Up

MyDate24 MyPhotos24