Sunny

Sunny

max temp: 7°C

min temp: 2°C

Search

Suffolk: Ambulance service will take on board the results of research project

10:14 27 August 2014

Health chiefs in Suffolk are confident people will see more improvements in the region’s ambulance service after the results of a public research project were published.

shares

More than 330 people took part in surveys and telephone interviews as part of the joint project between the East of England Ambulance Service Trust and Healthwatch Suffolk.

According to the research, positives for the service included the treatment patients receive and the service they get, while negatives focused around areas including waiting times and equipment failures.

Tessa Church, general manager of emergency operations in Suffolk, said: “Combining these views with the six priorities set out by our chief executive Anthony Marsh and the integration with many parts of the NHS in Suffolk we are improving the Ambulance Service for the people of Suffolk.”

“I would like to thank everybody who took the time to respond to our survey and as you see services improve in your area you will know that you played your part in these improvements.”

The results will be used by the trust to focus on patient experience and when looking into service improvements.

It will also be used by commissioners as part of a continuing review of health and social care services in Suffolk.

Tony Rollo, Healthwatch Suffolk chairman, added: “It is important that any changes or improvements to the delivery of services in our county are genuinely informed by the views and experiences of local people. Our role is to work with the trust and commissioners to ensure that people’s views are heard and that plans are delivered with patients at their heart. The Health and Social Care Review in Suffolk is an ideal opportunity to achieve this.

“We will be working with the East of England Ambulance Service, local commissioners and providers to take forward the findings of this report and track improvements.”

Visit www.healthwatchsuffolk.co.uk for more details on the project and recommendations which have been developed in light of what people have said.

shares

2 comments

  • What real needs to be address, is the poor Ambulance Service, which is get flogged by the likes of the 111 service and the vastly inadequate out of hours Gp service!.... Let Ambulance service attend the real ! Emergencys and the taxi rank do the rest please!......

    Report this comment

    Clarky1012

    Wednesday, August 27, 2014

  • This sort of research needs to be BAU, every day, week, month not good dipping your toe in the water every now and then and hoping to resolve issues. Get a reliable solution to feedback and act on it switfly before it gets out of hand, proactive work rather than fire fighting.

    Report this comment

    newsaddict

    Wednesday, August 27, 2014

The views expressed in the above comments do not necessarily reflect the views of this site

Rollerworld Colchester

A casting call to recruit keen skaters for a music video at Colchester’s iconic rollerblading venue has received 60 responses in just 24 hours.

Remnants of what is thought to be an 18th century ship found by Mark Hopkins on Thorpeness beach

Remnants of a what is thought to be a centuries-old shipwreck have resurfaced on the Suffolk coast.

Early morning sunrise at Southwold - visit the pier for a quirky day out

With Valentine’s Day nearly upon us, editor in chief Terry Hunt has shared his list of Suffolk’s top 10 romantic places - so there is no excuse not to make your beloved feel special.

How will you make your Valentine feel special this weekend?

A secret admirer has come clean about his feelings for a shop assistant in Ipswich - could you be the object of his affections?

An artist's impression of the street scene at Wolsey Grange.

Plans for hundreds of homes on the outskirts of Ipswich have been approved – despite being shot down at a previous meeting.

An early 'dishwasher' at the 1920 Ideal Home Show Exhibition - they don't build them like they used to

They don’t build them like they used - that is the sentiment of a Suffolk man who has finally scrapped his trusty dishwasher 27 years after it was first installed.

Beardmore Park.
lings

The relocation of a Martlesham garden centre, which had been facing closure, could pave the way for Marks and Spencer to expand its neighbouring store significantly.

St Mary-at-the-Quay church.

The medieval Waterfront building is undergoing a £5million transformation to become a multi-use community centre with a wellbeing and heritage centre theme.

The accident happened on the A12 at Chelmsford

All lanes have now reopened on the A12 at Chelmsford following an accident in which a man died this morning.

A few views of the river Stour at Flatford

From gusty wind and grey skies, to calm waters and a sneaky peak at the winter sun - this week has been a changeable one weatherwise.

Most read

Most commented

HOT JOBS

Show Job Lists

Topic pages

Streetlife

Great British Life

Great British Life
MyDate24 MyPhotos24