Partly Cloudy

Partly Cloudy

max temp: 11°C

min temp: 8°C

Search

Suffolk/East: Ambulance service’s bid for foundation trust status is deferred over concerns about response times

10:00 21 December 2012

Interim chief executive of East of England Ambulance Service Trust, Andrew Morgan.

Interim chief executive of East of England Ambulance Service Trust, Andrew Morgan.

“NOT good enough”. That was the verdict on the performance of the East of England Ambulance Service from its new chief executive last night as he pledged to improve response times and restore public confidence.

Former NHS Norfolk and Waveney chief executive Andrew Morgan took over as the new head of the trust on Monday following the retirement of Hayden Newton.

The new man at the helm accepted that the ambulance service’s performance had not been good enough and pledged to improve the service in Suffolk and Norfolk.

The last six months has seen the ambulance trust embroiled in complaints from patients regarding long waits for an ambulance and concern from staff and unions over staffing levels and changes to rotas.

Mr Morgan, who has spent the last five years being lead commissioner for the ambulance service in Norfolk and Waveney, added that one of his top priorities was to improve handover times with A&E units.

The 49-year-old added that he was looking to rebuild bridges between ambulance trust management and frontline staff and was keen to turn the interim role into a permanent one.

“The vast majority of our dealings with our public we do really well and the feedback is excellent. Our staff are first-rate and are caring, compassionate and high-quality staff. On occasion we have let some members of the public down and they have not got the service we would expect. It is not good enough.

“Some of the isolated incidents where we have not responded as well as we would have liked has led to a reduction in public confidence and has damaged our reputation and as someone who loves the NHS that hurts and it hurts our staff,” he said.

The new leadership came as board members from health care regulator Monitor deferred the East of England Ambulance Service’s bid to become a foundation trust, which would enable the trust to have more freedom and control over its affairs.

One of the main reasons for deferral was the need to see improved performance against response times.

The ambulance trust faces having to make savings of £50million over the next five years, but is looking to recruit 140 new frontline staff to help improve coverage across the region.

0 comments

A major route into Ipswich town centre is to close for seven weeks from tomorrow - prompting warnings to motorists to allow extra time for their journeys.

Police have finished their work removing cannabis plants from the scene of a serious house fire in Ipswich.

The latest public search for RAF Honington serviceman Corrie McKeague has now concluded at Barton Mills.

An inspiring three-year-old with leukaemia was at the start of a 10km race in Rattlesden to raise money for charities improving survival rates for children diagnosed with the illness.

Suffolk County Council has allocated special advisers to three failing nurseries and playgroups in and around Ipswich, after the third early-years establishment in the last month has been rated inadequate by Ofsted inspectors.

The mother of a Suffolk man serving life for the infamous ‘Essex Boys’ murders today said a new claim has given fresh hope to her son’s fight to overturn his conviction.

A Suffolk group formed through shared concern at the outcome of the UK’s Brexit negotiations with Europe is inviting people to join it on a national protest march on Parliament.

The team behind a Suffolk heritage railway hopes it can become one of the county’s foremost attractions after it received approval for its extension plans.

Roses are red, violets are blue, we’ve got a weekly challenge winner and it might be you.

Martlesham Heath airfield celebrated its 100th anniversary last month. Here, we look back to when the last planes took off at the airfield in 1979.

Most read

Most commented

HOT JOBS

Show Job Lists

Topic pages

Newsletter Sign Up

Sign up to receive our regular email newsletter
MyDate24 MyPhotos24