Partly Cloudy

Partly Cloudy

max temp: 17°C

min temp: 11°C


Suffolk/Essex: Ambulance service failing to meet response time targets, but chief executive stresses that improvement work is continuing

09:54 24 July 2014

The ambulance service was called to the scene

The ambulance service was called to the scene

The chief executive of the region’s ambulance service admitted last night that improvements need to be made after ‘disappointing’ new figures showed the Trust had failed to meet response time targets for life-threatening emergencies.


The data, revealed in an Ipswich and East Suffolk Clinical Commissioning Group report, showed that in May, the trust met the eight-minute response target for patients who had suffered cardiac arrests and had stopped breathing 64.5% of the time. For those incidents, it is recommended that ‘two resources should be despatched’.

The eight-minute response time for all other life-threatening emergencies was met just 59.7% of the time in that same period. The national standard for both targets is 75%.

Anthony Marsh, chief executive of the East of England Ambulance Service (EEAST), said the Trust is aware that it needs to improve response times.

He added: “One of the issues is that we simply do not have enough resources to cope with the increasing demand, and to help change this we’re recruiting 400 student paramedics and putting new ambulances out on the roads. Our staff are currently working extremely hard to deal with a high number of 999 calls and to provide patient’s with the best possible care.

“We have already made offers of recruitment to almost 340 people, and the first set of student paramedics are already out on the road responding to emergencies. We have also put 147 new ambulances across the region since the start of the year – with 120 more to follow by spring next year.”

The figures are in a performance report which will be go before the CCG next week.

Officials at the organisation have stressed they will continue to support ambulance bosses as the Trust looks to make improvements to the service.

Wendy Tankard, chief contracts officer for the Ipswich and East Suffolk and West Suffolk CCGs, said: “Both clinical commissioning groups are working with the ambulance trust to address their performance issues.

“EEAST is already restructuring and redesigning services, including recruiting more frontline staff to meet increased demand.

“The CCGs will continue to support EEAST to deliver improved emergency care services.”

Annie Topping, chief executive of Healthwatch Suffolk, said her organisation has received more than 500 comments about the East of England Ambulance Service.

She said that while the majority of them were positive, roughly 20% were negative and the majority of these were about waiting for ambulances to arrive.

She added: “We are naturally disappointed to see the targets have been missed during this time period, however, we understand that the number of times patients with critical and serious conditions have needed to wait 20 minutes or more has reduced and this will have a positive impact on patient outcome and experience. It is important to look at other clinical quality data to gain a full picture of service quality.

“We have established formal mechanisms to work with the East of England Ambulance Service Trust and the CCG’s to scrutinise service quality and we will continue to use our influence to make sure the services are working for the patients.”



Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files

Please log in to leave a comment and share your views with other Ipswich Star visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by Ipswich Star staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique Ipswich Star account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

Bea the cat is recovering well

A cat has been found collapsed on an Ipswich doorstep 10 days after suffering serious neck injuries caused by its own collar.

Crown Pools in Ipswich, where a man reportedly exposed himself on Saturday.

A man has reportedly twice exposed himself to girls in the changing rooms of an Ipswich swimming pool.

Police are investigating the robbery.

A man was assaulted and threatened during a robbery in Ipswich on Saturday night.

Heart FM DJ Dave Taylor during the charity busking session on the Cornhill in Ipswich where he was accompanied by his producer Nick mellamphy and students from Ipswich High School for Girls.

Heart FM breakfast DJ Dave Taylor took on a charity challenge with a difference this afternoon – learning to busk classic songs with the help of high school students.

Police have cordoned off an alleyway between Blanche Street and Christchurch Street in Ipswich after a man was stabbed.

Police are hunting for three men after a man was stabbed in the chest in Ipswich last night.

Abellio Greater Anglia

Trains running between Essex and Suffolk and the capital face delays, alterations and cancellations due to a defective piece of track at Harold Wood.

The crash happened on the A14 westbound between Stowmarket and Woolpit.

Motorists have escaped injury during two crashes on the A14 today.

Dan Poulter with employees at B&Q

A Suffolk MP has said he will do what he can to try and prevent a B&Q store closing down with the potential loss of around 100 jobs.

Julian King and Ian Lea talk about custom bikes at the Copdock Motorcycle Show.

There was something for all motorcycle enthusiasts at Trinity Park over the weekend as a popular event returned for its 24th year.

Urban caterer chef, Simon Daniels cooking the goumet burger at K Bar and Grill, St Nicholas Street, Ipswich.

We all love a good burger, so we’ve picked out some of our favourites from across Suffolk.

Most read

Most commented

Topic pages