Partly Cloudy

Partly Cloudy

max temp: 24°C

min temp: 14°C

Search

Suffolk/Essex: Ambulance service failing to meet response time targets, but chief executive stresses that improvement work is continuing

09:54 24 July 2014

The ambulance service was called to the scene

The ambulance service was called to the scene

The chief executive of the region’s ambulance service admitted last night that improvements need to be made after ‘disappointing’ new figures showed the Trust had failed to meet response time targets for life-threatening emergencies.

The data, revealed in an Ipswich and East Suffolk Clinical Commissioning Group report, showed that in May, the trust met the eight-minute response target for patients who had suffered cardiac arrests and had stopped breathing 64.5% of the time. For those incidents, it is recommended that ‘two resources should be despatched’.

The eight-minute response time for all other life-threatening emergencies was met just 59.7% of the time in that same period. The national standard for both targets is 75%.

Anthony Marsh, chief executive of the East of England Ambulance Service (EEAST), said the Trust is aware that it needs to improve response times.

He added: “One of the issues is that we simply do not have enough resources to cope with the increasing demand, and to help change this we’re recruiting 400 student paramedics and putting new ambulances out on the roads. Our staff are currently working extremely hard to deal with a high number of 999 calls and to provide patient’s with the best possible care.

“We have already made offers of recruitment to almost 340 people, and the first set of student paramedics are already out on the road responding to emergencies. We have also put 147 new ambulances across the region since the start of the year – with 120 more to follow by spring next year.”

The figures are in a performance report which will be go before the CCG next week.

Officials at the organisation have stressed they will continue to support ambulance bosses as the Trust looks to make improvements to the service.

Wendy Tankard, chief contracts officer for the Ipswich and East Suffolk and West Suffolk CCGs, said: “Both clinical commissioning groups are working with the ambulance trust to address their performance issues.

“EEAST is already restructuring and redesigning services, including recruiting more frontline staff to meet increased demand.

“The CCGs will continue to support EEAST to deliver improved emergency care services.”

Annie Topping, chief executive of Healthwatch Suffolk, said her organisation has received more than 500 comments about the East of England Ambulance Service.

She said that while the majority of them were positive, roughly 20% were negative and the majority of these were about waiting for ambulances to arrive.

She added: “We are naturally disappointed to see the targets have been missed during this time period, however, we understand that the number of times patients with critical and serious conditions have needed to wait 20 minutes or more has reduced and this will have a positive impact on patient outcome and experience. It is important to look at other clinical quality data to gain a full picture of service quality.

“We have established formal mechanisms to work with the East of England Ambulance Service Trust and the CCG’s to scrutinise service quality and we will continue to use our influence to make sure the services are working for the patients.”

0 comments

Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files
Comments

Please log in to leave a comment and share your views with other Ipswich Star visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by Ipswich Star staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique Ipswich Star account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

12-20 Upper Orwell Street, which could be demolished and regenerated if plans by the East of England Co-op go through

A derelict building in Upper Orwell Street which has been empty for decades could be set for demolition if new plans for the area are approved.

Stoke Bridge Telephone Box, Ipswich.

A campaign has been launched by the Teapot Project in Ipswich to save the Stoke Bridge telephone box and turn it into a hub providing for vulnerable people.

GB Paralympic swimmer, Ryan Crouch, is pictured at Crown Pools in Ipswich.

The Olympics may have finished but the Games are not over yet – next month it is the turn of the Paralympics to take over Brazil.

The EACHFest event held for service users of East Anglia's Children's Hospices and their families

Young people with life-threatening conditions were treated to their very own festival by East Anglia’s Children’s Hospices (EACH) recently.

East Anglian Air Ambulance

A man was airlifted to hospital after a crash in Stowmarket yesterday.

Actor and writer Mark Gatiss visited the Riverside Theatre, Woodbridge, in August as part of its Riverside Nights programme

A cinema has revealed plans to install a second screen – 100 years after it opened in a Suffolk town.

Dan Jarmin with girlfriend Hayley Baker-Covey

The family of a well-loved 26-year-old have paid tribute to his “larger than life” character after he died in a car crash in Australia.

Jo Rothery's garden is plaqued by slugs. Her Earl Soham garden is set to feature on ITV's Garden Nightmares.

A Suffolk gardener who has been waging war on ‘cannibalistic’ slugs for the last four years will be sharing her Garden Nightmare with the nation this week.

Police thanked the public for their help

A man missing from Lowestoft has been found safe and well.

Alexanders College at Bawdsey

A boarding school is closing after more than 20 years of educating international students in east Suffolk.

Most read

Most commented

HOT JOBS

Show Job Lists

Topic pages

Streetlife

Newsletter Sign Up

MyDate24 MyPhotos24