Overcast

Overcast

max temp: 14°C

min temp: 10°C

Search

Suffolk/Essex: Greater Anglia voted second-worst rail operator in survey

18:37 18 February 2013

Greater Anglia have finished second-bottom in a customer satisfaction survey - but have criticised the survey samples.

Greater Anglia have finished second-bottom in a customer satisfaction survey - but have criticised the survey samples.

(c) copyright citizenside.com

GREATER Anglia has questioned the credentials of a passenger survey after being ranked the second-worst rail operator in the country.

shares

Greater Anglia scored just 42% – based on 342 responses – in a customer satisfaction survey carried out by consumer magazine Which?.

The train operator was also last place in a commuter survey in the same report, in which it attained a score of 36% following 107 responses.

Which? said the respondents, surveyed in November 2012, had travelled 37 times by rail in the previous year on average.

However, Greater Anglia criticised the sample sizes and cited the official National Passenger Survey (NPS), published last month, which showed 83% of 2,120 travellers were satisfied with the rail service in the final months of 2012.

But Greater Anglia still ranked as the joint fourth-worst service out of the 23 national rail companies compiled in the official rail watchdog report.

A Greater Anglia spokesman said: “The sample size in the Which? survey is extremely small in comparison with the recent National Passenger Survey which recorded an excellent improvement in customer satisfaction for Greater Anglia to 83% in the Autumn 2012 survey, compared to 73% in Spring 2012.

“This was the highest level of improvement achieved in customer satisfaction by any train operator amongst those surveyed.

“At Greater Anglia, we continue to welcome all customer feedback as part of the efforts we are making to improve and invest in our train services since taking over the franchise in February last year.”

shares

1 comment

  • Hardly surprising....and neither is the preference by Greater Anglia that they prefer lots of people to complain than just a few! That shouldn't be difficult.

    Report this comment

    Disbeliever

    Monday, February 18, 2013

The female driver of the car was not injured but shaken.

A lorry reportedly failed to stop after colliding with a car on the A14 near the Wherstead turnoff.

From left to right: Moira Ely, Leah Fuller and Colin Ely presenting the cheque for £2,000 to St Elizabeth Hospice after Colin's bungee jump in July

An Ipswich landlady has vowed to follow in the footsteps of her extraordinary dad – and tackle a charity bungee jump for St Elizabeth Hospice.

Spooky costumes on the beach at Felixstowe to launch the Halloween walk for EACH

A charity walk will light up Felixstowe’s promenade with its Halloween theme when it takes place next month.

Police are appealing for witnesses after the burglary of the social club of a business premises in Ipswich.

Allison Heathcote and son James Heathcote at Queen Elizabeth Hospital, Birmingham, where she was treated after being shot five times in the Tunisia terror attacks.

A Felixstowe woman who was fighting for her life after the Tunisia beach attack in which her husband was killed has said she can only “vaguely recall” the massacre.

Andrew Renton takes his first public walk at a neuro conference with the help of Headway Physiotherapist Karen Hardy, left, and Acquired Brain Injury Support Worker Chloe Witton, right.

For most of us walking is a luxury too easily taken for granted.

Cars for sale at the roadside

Trading Standards experts have revealed the top 10 most frequent consumer complaints.

Mars

A physicist who worked on a high-resolution camera that sent images back from Mars has turned his hand to writing.

Fire crews were called to Fraser House in Museum Street, Ipswich after a suspected gas leak was reported

A road in Ipswich has been reopened after a suspected gas leak forced the evacuation of a three storey building this morning.

Should Britain do more?

The public reaction to Europe’s migration crisis has been deeply polarised, but should Britain do more to offer homes to Syrian refugees affected by civil war?

Most read

Most commented

Topic pages