Thunderstorms

Thunderstorms

max temp: 24°C

min temp: 18°C

Search

Suffolk: Review into community healthcare service shows no evidence of harm coming to patients

18:55 22 January 2014

Bosses at the private firm providing community healthcare in Suffolk were told last night that there was no room for complacency as a review into the service showed “no evidence” of harm coming to patients.

Health chiefs told Serco now was the time to kick on and start improving vital areas in the service, which has come under heavy criticism in recent months for missing key performance targets.

A four-month Quality Review was ordered after concerns were raised about community healthcare and monitoring of the service by the Ipswich and East Suffolk and West Suffolk clinical commissioning groups showed targets were being missed.

Dr Imran Qureshi, chairman of the clinical executive of the Ipswich and East Suffolk CCG, said it was vital that the review was carried out so they could address potential quality issues.

He added: “Both clinical commissioning groups and Serco are continuing to work together to make sure the necessary changes do happen. The CCGs will support Serco in its transformation work and patients can be assured that safety and quality remain the priority.”

“This is about keeping pressure on them and also supporting them to make sure they do what they were tasked to do.”

Giving evidence during Suffolk County Council’s Health Scrutiny Committee yesterday, Abi Tierney, Serco development director, conceded that issues in areas including staff morale did need to be addressed, but stressed that improvements were being made.

She added: “We are deeply committed to the delivery of high-quality patient services, so this review is very good news, but it also highlights some areas for improvement, including the recruitment and retention of good staff, better communication with GPs and health commissioners and better performance from equipment stores.”

Yesterday it was revealed that Serco had entered into a partnership agreement with Bromley Healthcare.

The aim of the partnership is to improve the community healthcare service currently being offered in Suffolk.

2 comments

  • it staggers me that it has come to this. We now have to be reassured that after accepting a criminally low bid to run these services from Serco , the best our health 'watchdogs' can do is say that at least patients aren't being harmed. Marvelous !

    Report this comment

    Nigel Large

    Wednesday, January 22, 2014

  • Wow, measuring the quality of healthcare by whether harm to patients has occurred or not... used to be about curing, how peoples expectations change.

    Report this comment

    trevorwoolnough

    Wednesday, January 22, 2014

The views expressed in the above comments do not necessarily reflect the views of this site

Marcus Evans

Brazilian police investigating allegations of Olympic ticket-touting have released emails between a senior Irish official and Ipswich Town Football Club owner Marcus Evans.

Tower Ramparts, Ipswich, as staff poured from William Prettys works in the mid 1890s

The site of one of Ipswich’s major employers until the 1980s - Willaim Pretty’s - is now a car park, writes David Kindred.

Andrew Bloomfield took this photo of Suffolk Fire and Rescue Service fighting the fire in the old Fisons building in Paper Mill Lane, Bramford.

A fire at the old Fisons building in Paper Mill Lane, Bramford, has been extinguished.

South East Suffolk Magistrates' Court

A rap-loving noisy neighbour has been taken to court for continually disturbing his Ipswich neighbours with his music.

Ben Gummer, left, at the Suffolk Chamber of Commerce and EADT EU referendum debate at UCS in Ipswich

In the third of five three-minute interviews, Ipswich MP Ben Gummer reflects on the European Union referendum and what it means for the town.

Aldeburgh beach was packed with people enjoying the sun on Wednesday 24th August.
L-R Chris and Jane Linford,Jan and Ken Garratt.

With the school summer holidays drawing to an end East Anglia’s tourist hotspots are gearing up for bumper crowds looking to make the most of the bank holiday weekend.

Skye Biggs with her mum Lana Heath.

All little Skye Biggs, of Felixstowe, wants from life is a day devoted to her favourite TV character.

The winner of the Get Caught Reading competition was Amanda Williams who sent in a photo of her daughters Cahir and Eira sitting in lockers at Haverhill swimming pool.

Dozens of creative entries have been submitted into the Suffolk Libraries Get Caught Reading and Bookface competitions as a means to inspire readers.

Fire station in Princes Street, lpswich

One of two full-time appliances based at Princes Street in the town has left the station as part of the shake up of Suffolk’s fire services approved earlier this year.

St Elizabeth Hospice have revealed a new pig   Dr Trott and Nurse Honey-Cured

The Pigs Gone Wild trail has just days left to run but before we say Ta Ta Trotters, we want to know which is your favourite pig.

Most read

Most commented

HOT JOBS

Show Job Lists

Topic pages

Streetlife

Newsletter Sign Up

MyDate24 MyPhotos24