December 9 2013 Latest news:
Saturday, November 2, 2013
Jenny Holmes lives with her family at Worlingworth in the heart of rural Suffolk – and was one of the last to be reconnected to the power network.
Yesterday she was still waiting for the lights to come back on – and the novelty of life by candlelight was rapidly wearing thin for her family.
She said: “We lost power early on Monday morning and at first it just seemed like one of those things. Some of the houses down the road had power, so we knew we weren’t going to be one of the first to be reconnected!”
Mrs Holmes tried to contact UK Power Networks, but a recorded message warned there was a 45-minute wait to get through. “I only had 10% power on my mobile so I couldn’t hold on that long,” she said.
By messaging and tweeting she contacted the company, and eventually spoke to someone on Thursday. They held out the hope the house would be connected then, but when it was not back on she contacted them again and was told they had made an error with her postcode.
Yesterday lunchtime Mrs Holmes and her husband Julian were still waiting to be reconnected.
“We’ve got three freezers full of food. It’s a 14-mile round trip to the nearest shop so we keep them topped up. I can claim that back on the insurance – but I have to take photographs and keep a detailed record of everything we’ve lost,” she said.
Her children Tamsin, nine, and Ben, six, saw the power cut as a bit of an adventure at first – but it soon wore thin.
“There’s a limit to the games and reading you can do by torchlight.
“I just wish there had been a bit more information at the start – if we had known we would be off for this long we could have hired a generator, but that’s not worth it if you get the electricity back within a few hours.”