Partly Cloudy

Partly Cloudy

max temp: 5°C

min temp: 1°C

Search

West Suffolk: Serco’s services are “safe” says clinical commissioning group

11:30 30 January 2014

Health experts have eased fears over the county’s community health services by insisting they are safe – but say major improvements still need to be made.

A joint report between the West Suffolk and Ipswich and East Suffolk Clinical Commissioning Groups (CCGs) concluded that Serco’s services were “provided safely”.

The review was prompted after concerns were raised by GPs over the quality of service, while Suffolk County Council issued a critical report of Serco earlier this month.

However, members of West Suffolk CCG were generally positive about Serco’s service during the group’s board meeting yesterday.

Chief officer Julian Herbert said: “I’m really pleased that we have confidence that the service is safe, but there are a number of other areas that need to be improved and worked on.”

Dr Anne Nichols, chairman of clinical engagement group, said morale among staff was low and that lots of agency staff were being used, although Serco’s methods for measuring patient feedback were hailed as both a significant improvement on the previous system, and one of the best in the country generally.

The same report found that Serco were failing to meet 49 of 183 key performance indicators, while a separate report said the CCG had raised three contractual issues where Serco was failing to deliver.

However, Mr Herbert said that Serco had been charged with improving the service, and were doing a good job in the circumstances.

He added: “We wanted innovation and change in the system, which they are bringing.”

Dr Rakesh Raja also pointed to Serco’s recently-announced partnership with Bromley Healthcare and its appointment of a new medical director as “changes in Serco that are really positive.”

1 comment

  • If "concerns were raised by GP's over the quality of service" ?, surely something must be wrong ?, or are their opinions now being ignored, just like the voters ?, how long ago was it Cameron stood at the dispatch box and said "the NHS is safe in our hands" ?, he ought to be charged with misleading Parliament !

    Report this comment

    freedomf

    Thursday, January 30, 2014

The Brewery Tap in Cliff Lane is the only food outlet in Ipswich to receive zero stars out of five following a visit by food hygiene inspectors.

Motorists in Suffolk and Essex who use Morrisons petrol stations may find the pumps run dry next month if a dispute over a driver’s pay leads to industrial action.

An 80-year-old man with a previously unblemished record has admitted racially aggravated common assault after an argument following an accident.

The funeral of Status Quo guitarist Rick Parfitt who played regular in Ipswich will take place this afternoon following his death on Christmas Eve.

An Ipswich GP practice has been rated “inadequate” by health inspectors after they found patients were at risk of harm due to failures to act on safety assessments.

Staff at St Benedict’s Catholic School in Bury St Edmunds hailed its first Progress 8 ranking as it topped the Suffolk rankings.

It’s time for a change of manager at Portman Road.

A teenager who called Suffolk police allegedly making “various threats” has been detained by police.

The mother of a teenager murdered by an online groomer highlighted some of the complexities of cyber-crime at conference in Suffolk yesterday.

Suffolk County Council’s publication of possible routes for a northern by-pass for Ipswich does take the project forward – but there is a very long way to go before any new road is built, writes Paul Geater.

Most read

Most commented

HOT JOBS

Show Job Lists

Topic pages

Streetlife

Newsletter Sign Up

MyDate24 MyPhotos24