Partly Cloudy

Partly Cloudy

max temp: 15°C

min temp: 7°C

Search

West Suffolk: Serco’s services are “safe” says clinical commissioning group

PUBLISHED: 11:30 30 January 2014 | UPDATED: 18:22 03 February 2014

Health experts have eased fears over the county’s community health services by insisting they are safe – but say major improvements still need to be made.

A joint report between the West Suffolk and Ipswich and East Suffolk Clinical Commissioning Groups (CCGs) concluded that Serco’s services were “provided safely”.

The review was prompted after concerns were raised by GPs over the quality of service, while Suffolk County Council issued a critical report of Serco earlier this month.

However, members of West Suffolk CCG were generally positive about Serco’s service during the group’s board meeting yesterday.

Chief officer Julian Herbert said: “I’m really pleased that we have confidence that the service is safe, but there are a number of other areas that need to be improved and worked on.”

Dr Anne Nichols, chairman of clinical engagement group, said morale among staff was low and that lots of agency staff were being used, although Serco’s methods for measuring patient feedback were hailed as both a significant improvement on the previous system, and one of the best in the country generally.

The same report found that Serco were failing to meet 49 of 183 key performance indicators, while a separate report said the CCG had raised three contractual issues where Serco was failing to deliver.

However, Mr Herbert said that Serco had been charged with improving the service, and were doing a good job in the circumstances.

He added: “We wanted innovation and change in the system, which they are bringing.”

Dr Rakesh Raja also pointed to Serco’s recently-announced partnership with Bromley Healthcare and its appointment of a new medical director as “changes in Serco that are really positive.”

1 comment

  • If "concerns were raised by GP's over the quality of service" ?, surely something must be wrong ?, or are their opinions now being ignored, just like the voters ?, how long ago was it Cameron stood at the dispatch box and said "the NHS is safe in our hands" ?, he ought to be charged with misleading Parliament !

    Report this comment

    freedomf

    Thursday, January 30, 2014

A teenager who claims she was plied with drink and drugs by a gang of Ipswich men before they allegedly took it in turns to have sex with her has admitted she was “out of control” in the months leading up to the alleged incident.

More elderly patients at Ipswich Hospital are expected to return home quicker after a specialist support team extended its weekly operating hours.

Police were called to the scene of a two-vehicle collision in Stowmarket this evening.

More than £500,000 was spent on sending patients under the care of the region’s mental health trust to other facilities in the last month as bosses admit “still too many” patients were being sent out of the area for treatment.

A generous teenager from East Bergholt who has been making waves in the world of dog handling is using her success to help support a local animal charity.

Temperatures soared to highs of almost 21C (70F) in parts of Suffolk today, but the weather is set to take a turn for the worse during parts of the weekend.

Tougher action is being taken on drivers who park on paths in Ipswich.

A burglar with a drug habit costing more than £250 a day who targeted a string of houses in the Woodbridge area has been jailed for four years.

The new 14-screen Empire Cinema at the Buttermarket in Ipswich is opening its doors to movie fans tomorrow - and we have been given a special behind-the-scenes sneak preview.

Staff at a charity shop in Ipswich which supports people with sensory problems were left stunned after a mystery shopper inspired by the cause gave a donation of £5,000 on the spot.

Most read

Most commented

HOT JOBS

Show Job Lists

Topic pages

Newsletter Sign Up

Sign up to receive our regular email newsletter
MyDate24 MyPhotos24