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Woodbridge: Vodafone apologise again after another loss of service

PUBLISHED: 17:36 10 January 2014 | UPDATED: 17:36 10 January 2014

A mobile phone service provider has apologised to customers after they faced more signalling issues in Suffolk.

Vodafone, who had difficulties in providing a full service to users in the IP1 area over the festive period, lost all signal in Woodbridge this week.

Users lost signal from Monday until Thursday afternoon.

Matthew McArdle, 34, from Woodbridge, said: “It was down from about 2pm on Monday until Thursday afternoon.

“The whole of Woodbridge lost coverage.”

A spokesperson for Vodafone said: “We’re sorry some of our customers in the area have experienced signal problems in the last few days.”Over Christmas, some users in Ipswich lost the use of the 3G service, while others lost all signal completely for nearly a fortnight, with business users who relied on the service struggling to operate and personal users not being able to contact friends or loved ones.

Mr McArdle said: “It was a complete loss of service.

“I didn’t think much of it at first, but after the first day I had no signal anywhere.

“Some mates lost jobs as they are self employed.”

The spokesperson said: “The site hadn’t been working as it should since Monday.

“After initial investigations, we realised that the fault was due to a microwave link.

“An engineer was then sent to the site and the service was back to normal by early yesterday afternoon.”

“However, we will continue to monitor the site to ensure the service continues to work as it should.”

After contacting Vodafone, Mr McArdle received a credit to his bill for the loss of service.

The spokesperson said: “Due to the nature of mobile technology, it’s impossible to provide a fault-free service and this is clearly stated in our terms and conditions www.vodafone.co.uk/termsandconditions.

“However, if any customer has been unable to use all our services for three days in a row, we will credit them for the line-rental charge for the period the service was not available.”

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