10 Questions for power giant

AS Anger mounts about 24Seven's handling of the power crisis, The Evening Star is today asking the company 10 questions.Across East Anglia households and businesses have been left feeling powerless – in every way – following the storms on Sunday.

AS Anger mounts about 24Seven's handling of the power crisis, The Evening Star is today asking the company 10 questions.

Across East Anglia households and businesses have been left feeling powerless – in every way – following the storms on Sunday.

These are the questions we are sending them:

1, Why weren't there enough people to deal with phone queries?

2, Why was there no recorded message so people would know how long they would have to wait in their postcode area?

3, Why weren't staff at TXU/British Gas/NPower briefed on how long people would have to wait for customers who rang their numbers?

Most Read

4, Why weren't private electricians called up to check whether faults would be easy to solve eg. by replacing a fuse?

5, Why was it not a priority to switch off live cables dangling dangerously in a Suffolk garden?

6, Will 24Seven be carrying out a full review of its procedures - especially with regard to customer information - in the light of the problems caused by the gales?

7, Will more cables be put underground where they will be safer from falling trees?

8, Will 24Seven be paying compensation to customers who lost power – and will they be telling people how to make a claim?

9, What is being done to make the network more robust?

10, Will 24Seven be surveying its network, to check whether trees are too near overhead wires etc?

Become a Supporter

This newspaper has been a central part of community life for many years. Our industry faces testing times, which is why we're asking for your support. Every contribution will help us continue to produce local journalism that makes a measurable difference to our community.

Become a Supporter