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Ambulance controllers get special award

PUBLISHED: 00:37 06 December 2001 | UPDATED: 10:59 03 March 2010

STAFF at ambulance control have been presented with an international award and named a "centre of excellence" for the quality of medical advice given to those who dial 999.

STAFF at ambulance control have been presented with an international award and named a "centre of excellence" for the quality of medical advice given to those who dial 999.

Pictured receiving the award from Andrew Egerton-Smith, chairman of the East Anglian Ambulance NHS Trust, are some of the dedicated control assistants who have been recognised for their professionalism.

The Norwich-based control centre was named the 55th worldwide accredited centre of excellence earlier this year by the USA-based International Academy of Emergency Medical Dispatch (IAEMD).

The system, under which ambulance control staff give a standard set of medical advice to those who dial 999, was introduced to the East Anglian Ambulance Service nearly three years ago.

It ensures that call-takers in control HQ always give the most appropriate advice depending on the answers given to a series of set questions.

The control operator will give advice on scenarios including delivering a baby, resuscitation, choking, bleeding and other injuries and illnesses.

A percentage of the calls is audited to check for compliance.

The aim is that the ambulance care begins quickly after the 999 call is received and before the ambulance arrives.

Mr Egerton-Smith said: "there have been countless successes of this system since it was introduced. We have had babies born at home delivered by grandparents and husbands under instruction, young children revived and cardiac arrest sufferers resuscitated all thanks to the quality and consistency of advice given by these control staff.

"I congratulate them."


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