Search

Ambulance crews' best response times

PUBLISHED: 11:46 05 December 2001 | UPDATED: 10:58 03 March 2010

AMBULANCE crews in East Anglia are celebrating today –after achieving their best monthly response times ever.

However the East Anglian Ambulance Trust still has a long way to go to reach new targets which will be introduced in April.

AMBULANCE crews in East Anglia are celebrating today –after achieving their best monthly response times ever.

However the East Anglian Ambulance Trust still has a long way to go to reach new targets which will be introduced in April.

Despite 11 per cent increase in emergency calls, crews in Suffolk, Norfolk and Cambridgeshire got to 64.34 per cent (68.87 per cent in Suffolk) of emergency calls in eight minutes, compared with 54.7 per cent (53.8 Suff) for the same month last year, with calls increasing from 9,441 to 10,504.

The news comes as the service experienced its busiest ever Monday yesterday – receiving 567 emergency and GP Urgent calls compared with an average for a Monday of about 450.

Ambulance officers and Chief Executive Dr Chris Carney were dispatched to answer calls as the unprecedented surge in demand called for an "all hands to the pump" operation.

Staff in the emergency control centre, who are in the process of introducing a new computer system, were also working at full stretch as director of operations Paul Sutton and assistant Rob Mason helped out.

Mr Sutton said: "I can't praise staff on the road and in control enough at the moment. We are currently trying to deal with implementing a new computer system, coping with a huge increase in calls, and the logistics of the Norfolk and Norwich Hospital move.

"So to record our best ever life threatening response figures is a truly excellent effort by everyone concerned."

The government has said the East Anglian Ambulance Service should reach 75 per cent of life threatening emergency calls within eight minutes by April next year.

The service received additional investment from the three commissioning health authorities, Cambridgeshire, Norfolk and Suffolk, to help make the significant jump from around 50pc to 75pc.

"We've been making progress on response times over the past couple of years, and we still have more technology, community paramedics and conventional ambulance resources to deploy in the coming months to try to maintain that progress towards the target," added Mr Sutton.

"It's not going to be easy, and we're all working flat out, but we're determined to give it our best shot."


If you value what this story gives you, please consider supporting the Ipswich Star. Click the link in the orange box below for details.

Become a supporter

This newspaper has been a central part of community life for many years, through good times and bad, serving as your advocate and trusted source of local information. Our industry is facing testing times, which is why I’m asking for your support. Every single contribution will help us continue to produce award-winning local journalism that makes a measurable difference to our community.

Thank you.

Most Read

Most Read

Latest from the Ipswich Star