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AXA jobs boost for Ipswich

PUBLISHED: 18:18 14 May 2002 | UPDATED: 11:55 03 March 2010

IPSWICH'S position at the centre of business and technology received a boost today with the announcement that AXA Insurance is to move more of its operation to town.

IPSWICH'S position at the centre of business and technology received a boost today with the announcement that AXA Insurance is to move more of its operation to town.

The UK's third largest general insurance company is to transfer all its east of England call centre operations to Ipswich as part of a major restructuring and reorganisation of its business.

The restructuring will result in the closure of AXAI's nearby Colchester office and while new jobs will be created in Ipswich, it is hoped that as many Colchester staff as possible will choose to relocate to Ipswich.

AXAI's call centre and claims operation in Ipswich currently employs 844 staff. The Colchester call centre has 320 employees.

"We very much regret having to reduce the number of people we employ," chief executive Peter Hubbard said today.

"Wherever our people are affected, we have developed a comprehensive support package, with on-site counselling, careers advice and practical assistance in re-training and finding alternative employment.

"What is driving this is the need to streamline our business as much as possible and cut out unnecessary costs. These changes should ensure AXAI has the right people and the right resources in all the right places so customers can quickly and efficiently get exactly what they need.

"This strategy and the major investment supporting it should safeguard jobs for our people in the future."

The restructuring will form part of AXAI's commitment to a £100 million development of its business during the next three years the company said.

The focus will be on restructuring business operations, developing a stronger product and customer service proposition and delivering long-term profitability.

AXA hopes to achieve a 30 per cent sales growth over the next three years and during the same period aims to reduce expenses by around one fifth, which will involve some staff reductions.


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