Partly Cloudy

Partly Cloudy

max temp: 8°C

min temp: -1°C

Search

Be vigilant say Ipswich Citizens Advice Bureau bosses after complaints about building projects spike

PUBLISHED: 06:53 18 September 2017 | UPDATED: 07:19 18 September 2017

Joel Nemukula who has had a long-running home improvement 'nightmare' with his conservatory.  Picture: ARCHANT

Joel Nemukula who has had a long-running home improvement 'nightmare' with his conservatory. Picture: ARCHANT

Stay on the lookout for rogue builders – that’s the message from Citizens Advice Bureau bosses following a spike in complaints about botched building projects in Ipswich.

Joel Nemukula who has had a long-running home improvement 'nightmare' with his conservatory. Joel contacted the Citizens Advice Bureau for help. Picture: ARCHANT Joel Nemukula who has had a long-running home improvement 'nightmare' with his conservatory. Joel contacted the Citizens Advice Bureau for help. Picture: ARCHANT

As complaints about home improvements nationally climb to a record 40,000, chiefs working at the Ipswich centre say they too have seen a rise in people seeking advice. Unsafe or faulty quick fixes, false warranties and poor quality jobs top the list of problems reported to the service in Ipswich over the past year.

In one case, incorrect fixings were used to secure a TV bracket to a wall. According to the client, the poor quality materials fell off and broke the TV as well as damaging the plaster.

Another concerned resident was visited by a boiler company which they claimed resulted in no hot water, central heating and two leaks that were not there before.

Nicky Willshere is chief executive at the Ipswich Citizens Advice Bureau. She said: Shoddy workmanship and unfinished home improvements are leaving people in Ipswich out of pocket and facing huge disruptions to their lives. Many people have come to Citizens Advice Ipswich in the past year wanting to know how they how they can get refunds or compensation.”

Joel Nemukula who has had a long-running home improvement 'nightmare' with his conservatory. Joel contacted the Citizens Advice Bureau for help. Picture: ARCHANT Joel Nemukula who has had a long-running home improvement 'nightmare' with his conservatory. Joel contacted the Citizens Advice Bureau for help. Picture: ARCHANT

Ipswich-based Joel Nemukula visited the service this summer. He has spoken out about the “nightmare” he had trying to get his conservatory built in a bid to help others in a similar position.

The 47-year-old claims he was given a quote for the building project back in December and was told work would start in February.

He handed over a deposit which was over a third of the full amount quoted but when he had not heard anything by the end of February this year he started to grow concerned. Months passed and Mr Nemukula eventually heard news in May. Work began but took far longer than expected – and in the middle of the project he decided to contact the Citizens Advice Bureau for help.

He said: “I felt as if I had nowhere else to turn to. I just did not know what was happening at all. The advice bureau told me how to write a letter to get my concerns across which was a great help to me. I had grown a bit worried when I gave the deposit and I had not heard and if I’m honest about it, it was a bit of a nightmare for me.”

Have you been affected? Visit the service in Tower Street for advice.

Comments have been disabled on this article.

All lines were blocked after a lorry collided with a railway bridge between Ipswich and Stowmarket.

The Suffolk Blue Cross centre have put together a guide of what festive treats you can/can’t feed your dog and what health implications they could have.

Train services are suspended between Ipswich and Felixstowe due to a signal fault on the line.

A number of houses have already decked their front gardens with thousands of festive lights to raise money for St Elizabeth Hopsice – could you join in on their Christmas trail?

A number of coastal roads and footpaths in our region are at risk of flooding due to unusually high tides.

A fresh purge of Suffolk’s potholes with an innovative road repair machine is set to kick off this week, thanks to cash from the Chancellor’s Budget.

Get ready to feel the love as a Brit award-winning band is set to perform at Newmarket Nights in 2019.

Three lives were lost over a weekend of tragedy on the region’s roads.

A Suffolk authority promoting campaigns to stop smoking has reduced its pension investments in tobacco firms – but says it still will not disinvest in cigarette firms entirely.

Jennifer Pearson from Felixstowe claims she had dog mess shoved through her letter box, her tyres slashed, and even had people spit at her – leaving her youngest daughter in tears.

Most read

Hot Jobs

Show Job Lists

Topic pages

Newsletter Sign Up

Ipswich Star daily newsletter
Sign up to receive our regular email newsletter

Our Privacy Policy

MyDate24 MyPhotos24