A PENSIONER has told of his shock at receiving an electricity bill – more than £5,000 higher than it should have been.Alwyne Earrye, 77, was left in tears after receiving the demand for £5,651.
A PENSIONER has told of his shock at receiving an electricity bill – more than £5,000 higher than it should have been.
Alwyne Earrye, 77, was left in tears after receiving the demand for £5,651.21 from electricity firm npower.
It has now admitted making a mistake and issued him with a new bill for the correct amount – £33.73.
Mr Earrye, from Felsham near Stowmarket, had changed to npower when he bought new washing machine and fridge freezer, believing he would save money on his bills.
"The first bill from npower was fine, but then I got the next bill and felt like jumping off a bridge," he said.
"Everything else keeps going up, the council tax, and I was burgled before Christmas, I just didn't need this too.
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"I think the company's service is really poor. I have had no apology and I think I should have one."
Mr Earrye said he planned to settle his account with npower and then go back to having his electricity supplied by British Gas.
Npower is one of the largest energy suppliers in the UK, with more than six million customer accounts.
Its spokeswoman, Jennifer Corby, said: "I am very sorry that Mr Earrye has been worried by the large incorrect electricity bills we've sent.
"Mr Earrye's meter was exchanged shortly before his first bill and, unfortunately, we did not amend the information on his account to reflect this change.
"We reissued a correct bill to Mr Earrye on March 19 and have apologised for the inconvenience we have caused and are sending Mr Earrye a written apology and goodwill gesture in the post."
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