max temp: 10°C

min temp: 5°C


Ryanair replaces Stansted baggage handling company

PUBLISHED: 14:20 16 October 2018 | UPDATED: 15:51 16 October 2018

File photo dated 31/03/09 of a Ryanair jet taking off from Stansted Airport.. Photo: Chris Radburn/PA Wire

File photo dated 31/03/09 of a Ryanair jet taking off from Stansted Airport.. Photo: Chris Radburn/PA Wire

A baggage handler that was criticised over delays this summer has been replaced at Stansted Airport.

Ryanair has chosen OmniServ as its new handler at Stansted following an extensive tendering process to replace Swissport.

On June 3, hundreds of passengers were forced to wait for hours for their luggage at Stansted and passengers vented on social media that there weren’t enough baggage handlers there to deal with it.

From February 2019, OmniServ - operating as Blue Handling - will provide all of Ryanair’s check-in, baggage and ground operations handling at Stansted, Ryanair’s largest base, with over 40 based aircraft and more than 200 daily departures.

Swissport will continue to handle Ryanair’s operations at over 40 other airports across the UK and Europe, and all current Swissport staff at Stansted will be offered contracts with OmniServ in order to minimise disruptions.

Ryanair’s Director of Operations, Adrian Dunne said: “We look forward to working with both OmniServ and Stansted Airport to improve the customer experience and punctuality at Stansted for the 21m Ryanair customers who will travel through the airport this year.

“We sincerely thank Swissport for their services provided at Stansted, and will continue to work with them at over 40 other airports.”

A Swissport spokesperson said that the company was “disappointed that it was not possible to reach an agreement to continue our relationship with Ryanair at Stansted airport.”

They added: “Both Swissport and Ryanair recognized the need to review operations at the airport in light of unprecedented challenges over the summer brought about through significant UK Air Traffic Control delays and weather disruptions.

“Ryanair’s new decision to invest more resource in the ground handling operation at Stansted affirms the arguments we have long been making about the unique challenges of this contract and the need for further investment by the airline.

“While in future we won’t be handling Ryanair specifically at this airport, we will continue handling our other airline partners at Stansted Airport and Ryanair will remain a key customer for us across other UK&I airports.

“We remain fully committed to providing the highest levels of service to our airport and airline partners in the UK to ensure the best possible travel experience for passengers.”

Search hundreds of local jobs at Jobs24

Bailey hasn’t had the best start to life and hopes someone can give him the loving home he deserves. Watch our video of him playing with his favourite toy.

Crowds watched in awe as a 50ft Christmas tree was lifted into place on the newly renovated Ipswich Cornhill, just in time for the festival period.

David Kindred takes a look at past building sites around Ipswich before the introduction of health and safety including St Margaret’s church and Fore Street.

A lorry driver has been arrested after his heavy goods vehicle crashed into the central reservation on the A14 at Ipswich.

Walkers crisps, frozen mash, children’s shoes, and wine from John Lewis are a few of the many items which are being recalled. Check the list and make sure you don’t have these products in your home.

Highways England is to resurface a stretch of uneven road which has been causing major delays for motorists on the A14.

From a new restaurant opening in Ipswich to finding out which Suffolk road is in the top 10 of riskiest roads in the East of England.

Police have discovered the body of a missing teenager in Lakenheath.

Children’s authors took centre stage in a question and answer session in Ipswich.

A driver who was stopped in Ipswich for allegedly using a mobile phone behind the wheel has been arrested after reportedly giving a positive drugs test.

Show Job Lists

Most read

Topic pages

Newsletter Sign Up

Ipswich Star daily newsletter
Sign up to receive our regular email newsletter

Our Privacy Policy

MyDate24 MyPhotos24