max temp: 11°C

min temp: 7°C


‘We’ve had zero communication’ - Airline collapse leaves thousands of Stansted passengers stranded overseas

PUBLISHED: 07:44 02 October 2018 | UPDATED: 12:51 02 October 2018

Primera Air has announced it is ending flights Picture: TONY PICK

Primera Air has announced it is ending flights Picture: TONY PICK

Tony Pick

Thousands of travellers who flew from Stansted Airport in Essex have been left stranded in the US and Europe after an airline announced it had ceased flying.

Primera Air, which has operated routes from Stansted, confirmed it would be suspending operations from Tuesday.

“On behalf of Primera Air team, we would like to thank you for your loyalty,” it said in a message to passengers.

“On this sad day we are saying goodbye to all of you.”

According to the Independent, thousands of British passengers had been left stranded by the collapse.

The airline told customers to visit its website for “further updates in the next few days” or to contact tour operators for further information.

“Kindly understand that the usual options for contacts (via email or phone) can not be offered any longer,” it added.

A London Stansted Airport statement said: “We have learned this afternoon that Primera Air has ceased all flight operations and will go into administration at midnight tonight.

“Passengers due to travel with Primera Air are advised not to travel to the airport and instead contact the airline direct for the latest information regarding their flight.

“We understand this is a difficult time for customers whose travel plans have been disrupted and we are providing information and assistance to those who have already travelled to the airport for flights that had been due to depart today.”

Stranded passengers have been left angered by the lack of communication.

Caroline Allen booked return flights to New York with the airline late last week so she and her husband James could visit friends in the US to celebrate Thanksgiving.

The 28-year-old from Chelmsford, Essex, said: “What’s the most annoying for me is that they took our money knowing their current financial situation.

“We’ve had zero communication from them. We only found out through the news.”

The couple paid £250 each for their return flights.

Mrs Allen added: “Luckily we paid on a credit card so we can get our money back but I think it’s going to be a lot trickier for people who booked on debit card.”

Ryanair launched rescue fares on its London Stansted- Malaga, Gran Canaria and Tenerife routes, along with its Manchester and Birmingham routes to Malaga, to accommodate customers affected by the collapse of Primera Air.

Founded in 2003, Primera Air served 97 destinations in 23 countries.

It originally operated charter flights for major Scandinavian tour operators.

From April, Primera announced it would be offering daily services from Stansted to New York and, from May, four weekly flights to Boston.

The collapse of the airline comes almost a year to the day after travel firm Monarch went to the wall, leading to the redundancies of nearly 2,000 employees.

More than 110,000 Monarch passengers were left overseas and the Civil Aviation Authority helped repatriate stranded holidaymakers in what transport secretary Chris Grayling called an “unprecedented response to an unprecedented situation.”

Have you been affected by the airline’s collapse? Email our newsroom to let us know.

Search hundreds of local jobs at Jobs24

It is a new concept in dental care and it is being introduced at Suffolk dental surgeries.

Two Kesgrave High School students have been accepted onto a prestigious national engineering scholarship after taking part in a rigorous application process.

They were a mainstay of 1950s and 60s Britain who, in the days before 24-hour convenience stores and online shopping, provided an unrivalled doorstep service.

More people have been seriously hurt on Suffolk roads over the last 12 months 
than in each of the five previous years, according to government figures.

The Citizens Advice network in Suffolk says it is “dismayed” by council proposals to end its funding support across the county.

Millennials face an ‘impossible task’ buying a first house first home in Ipswich, with the average starter home in the town costing £60,000 more than the national average.

We rewind the clock on London Stansted Airport this week as we take a look at the UK’s fourth busiest airport back in the 1940s and 50s, when it was a base to the US Air Force.

A programme to turn around Suffolk’s special education needs (SEN) has been outlined – with an “innovative” pilot set to spearhead the measures.

A five-year-old boy from Shotley Gate has raised over £1,000 by putting on his running shoes for Children in Need.

Firefighters now believe a blaze above a high street shop in Ipswich was started deliberately.

Show Job Lists

Most read

Topic pages

Newsletter Sign Up

Ipswich Star daily newsletter
Sign up to receive our regular email newsletter

Our Privacy Policy

MyDate24 MyPhotos24