Care Quality Commission: Jeian Care Home in Colchester Road, Ipswich is improving but more needs to be done

Jeian Care Home has been rated as 'requires improvements' by the CQC.

Jeian Care Home has been rated as 'requires improvements' by the CQC. - Credit: Getty Images/iStockphoto

An Ipswich care home that had previously been labelled ‘inadequate’ by the UK’s health watchdog has been told to make more improvements following its latest inspection.

Inspectors from the Care Quality Commission (CQC) made an unannounced visit to Jeian Care Home in Colchester Road on March 17 and assessed the facility on whether the services provided were safe, effective, caring, responsive and well-led.

It was rated as ‘requiring improvements’ in all areas except caring, where it was considered good. The report said: “People were treated with respect and their privacy, independence and dignity was promoted and respected.”

In October 2014 the CQC found that the residents’ safety was at risk and the care home was not meeting all of its legal requirements. It deemed Jeian Care Home, which provides accommodation and personal care for up to 17 older people, some living with dementia, inadequate.

A follow-up inspection was carried out in April 2015 and the watchdog discovered that things were getting better, but more needed to be done.

The report said: “We found that the provider was failing to ensure that people lived in a clean, well-maintained and safe environment and further work was needed to ensure the provider was meeting the legal requirements.”

After this inspection care home leaders wrote to the CQC to outline how they would fix these issues.

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During the CQC’s latest visit in March inspectors found the care home had put measures in place to make sure residents were well-looked-after, but recognised that further improvements were needed to raise standards.

Issues raised in the report included protocols for when medicines were prescribed and the documentation of how people consented to the care they were being given.

Despite acknowledging that Jeian Care Home was much better than its last two inspections, the report states that staff must independently identify problems and address them, without the support of Suffolk County Council.

Jeian Care Home did not wish to comment.