Celebration as firm marks fifth birthday

IPSWICH: The boss of one of Ipswich's biggest employers today heaped praise on his staff as the company celebrated its fifth birthday.

IPSWICH: The boss of one of Ipswich's biggest employers today heaped praise on his staff as the company celebrated its fifth birthday.

Call Connection managing director Graham Kalbraier paid tribute to workers at a special celebration, describing them as “simply the best”.

“It's been a difficult year - there's no doubt about that - but we have survived it incredibly well,” he said.

“We have lots of plans for the future to make sure we not only survive, but that we come out of it better, fitter and stronger.”


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Call Connection is a true Ipswich success story. Established by Mr Kalbraier in 2004 as a call handling centre operating primarily in the insurance market, it started out with around 50 employees - 32 of them still work for the company - and now provides jobs for more than 300 people.

Rapid growth has seen the company move from an office in Hubbard House, Civic Drive, to purpose-built Saxon House in Cromwell Square, where the business now handles more than 50,000 calls a week.

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It has won numerous awards, including the Anglian Business Awards Business of the Year, Community Support and Entrepreneur of the Year and last year was listed 54 in the Sunday Times Best Companies to Work For, Top 100 mid-size companies.

Mr Kalbraier said: “Obviously when we started five years ago the world was in economic boom.

“It's been interesting to manage the business through what have been the greatest economic difficulties I have ever known in my working lifetime.

“Fortunately the ethos, culture and work ethic of all of the people at Call Connection have seen us through what have been some very challenging times.”

Mr Kalbraier said the company was now recruiting once again with the aim of having new people on board between January and March next year.

Is your firm bucking the economic odds? Write to Your Letters, Evening Star, 30 Lower Brook Street, Ipswich, IP4 1AN or e-mail eveningstarletters@eveningstar.co.uk

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