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Complaints increase against police

PUBLISHED: 00:30 11 June 2005 | UPDATED: 05:54 02 March 2010

COMPLAINTS against Suffolk police increased by 13 per cent in the past year, it emerged today.

But while the number of grievances lodged by members of the public rose from 264 to 298, those upheld fell from 13 to 11.

COMPLAINTS against Suffolk police increased by 13 per cent in the past year, it emerged today.

But while the number of grievances lodged by members of the public rose from 264 to 298, those upheld fell from 13 to 11.

And the vast majority (90pc) were resolved within the 120-day target, comfortably above the national guideline of 80pc.

Anna Woolnough, force spokeswoman, said: "Suffolk Constabulary takes all complaints seriously.

"Suffolk wants to be the best police force in the country and constantly strives to improve the service it provides to the public. Feedback from the public helps to highlight areas where improvements can be made and can help to improve performance."

Mrs Woolnough said that the increase in the number of complaints as the lowest within the region.

During the same period, the Constabulary also received more than 700 letters of appreciation.

She added the rise could be partially explained by grievances against police staff being recorded alongside complaints against officers.

Staff are currently being trained in how to deal with criticism from members of the public.

A "Professional Standards" newsletter has also been introduced in a bid to avoid future "embarrassment".

Superintendent Martin Jelley, of Suffolk police's professional standards department, said: "This is designed to give guidance to all on how to avoid complaints and the potential embarrassment they can cause, to both the individual concerned and the constabulary.

"They are also aimed at giving people the confidence to hold their hands up when they get things wrong.

"I hope this will push the philosophy of prevention rather than cure."


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