Family gets apology after ticket blunder
A SPORTING venue has today apologised for its “overzealous” staff after they refused to give a family ticket to a mother, her sister and children.
A SPORTING venue has today apologised for its “overzealous” staff after they refused to give a family ticket to a mother, her sister and children.
Jane Gednywent to a stock car meeting at the Foxhall Stadium in Ipswich with her two daughters, Charlotte, 12, and Jasmine, eight, and visiting sister, Helen Berry, but was left shocked after staff at the turnstile said she was not entitled to the family discount.
According to signs and its website, the family ticket applies to two adults and up to three children. However the member of staff told Mrs Gedny that it must include a man and woman, with children.
She said the decision was “presumptuous” and “discriminatory”.
Today the stadium, which is run by Spedeworth International, has apologised to Mrs Gedny and explained there was confusion among its staff over the official rules.
Christer Earrey, Foxhall Stadium manager, said: “We are extremely sorry that Mrs Gedny was refused a family ticket at the stock car meeting as she certainly should have been offered this discount as our policy is simply two adults and up to three children.
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“At our previous meeting a fortnight ago there were some discrepancies and I informed the turnstile staff that we need to understand our procedures better but it seems a turnstile operator was a little overzealous and should have referred Mrs Gedny to the turnstile manager where this matter would have been easily resolved.
“We are always striving to entice more families to visit our raceway as we do like to think we offer a good family nights out entertainment.
“We would like to offer Mrs Gedny and her family free guest entry to our next meeting here as an apology to her and her family.”
Have you been treated unfairly? Write to Your Letters, Evening Star, 30 Lower Brook Street, Ipswich, IP4 1AN, or e-mail eveningstarletters@eveningstar.co.uk
