‘Fat family’ in carriage cancel Snowdon mountain train trip for angry Martlesham tourist

A Snowdon Mountain Railway train leaves from the summit of Mount Snowdon, North Wales. Photo credit

A Snowdon Mountain Railway train leaves from the summit of Mount Snowdon, North Wales. Photo credit should read: Neil Squires/PA Wire. - Credit: PA

A Martlesham man is angry after a booked trip on a steam train up Snowdon was cancelled due to an obese family taking up all the room in his carriage.

Anthony Poppel, 69, had pre-booked a £32.50 return trip up the North Wales peak but was told by staff at the Snowdon Mountain Railway there was no room after an obese family climbed on board.

“The group of four took up the space for five people, leaving no room for Mr Poppel.

He said: “I have been let down. They said an obese family had taken up all the space but it didn’t look that way to me.

“It just looked like it was overbooked, and they are saying that rather than admitting their mistake.”

The retired office worker had travelled 300 miles for a holiday at the seaside resort of Llandudno.

“It was annoying as that was the only day of my holiday that I could do it. I had to pay £70 to get a taxi back to my hotel as well, which they are not going to refund,” he added.

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He received a letter of apology, which said: “Your ticket was valid for the departure at 12 noon but unfortunately it seems that other occupants of the carriage were large in stature and refused to move their family group to accommodate you more easily in your allotted carriage.”

Mr Poppel agreed to a full refund offered by the ticket office operator and operations manager, the letter also stated.

A spokesman for Snowdon Mountain Railway said: “More than 130,000 passengers travel on Snowdon’s narrow gauge railway every year.

“On the day of Mr Poppel’s visit a family of four occupied the full width of his carriage due to their physical size and weight, taking the space normally reserved for five people.

“We requested that they sit opposite one another but they refused.

“We did everything we could to accommodate Mr Poppel and we apologise for any disappointment he experienced.”

The 4.5 mile narrow gauge railway which was built in 1896, intended for the slimmer passengers of Victorian days.

It takes passengers from the station at Llanberis at the foot of the mountain to the summit of Snowdon up the winding rail line.