Fury at nine-hour hospital wait

PUBLISHED: 14:18 11 July 2001 | UPDATED: 10:20 03 March 2010

A MAN has hit out after enduring a nine-hour wait for treatment at Ipswich Hospital for a suspected broken toe.

A MAN has hit out after enduring a nine-hour wait for treatment at Ipswich Hospital for a suspected broken toe.

Carl Reynolds, 22, of Downing Close, Ipswich, decided to go to Ipswich Hospital's Accident and Emergency department on Monday night after he injured his foot at work and the got steadily worse when he returned home.

He arrived at the department just after 8pm and, after initially seeing a nurse, was not seen again by a doctor until 5am.

He said: "It was diabolical. No one in the waiting room was impressed. I went in with what I thought was a broken toe and the nurse warned me that we could be waiting three-and-a-half hours. I was not really that bothered as I thought it was serious.

"I said to the nurse at the beginning to say if it was just badly bruised so I could have gone home. But she would not give a straight answer and advised me to wait for the doctor."

Mr Reynolds, who works for building firm Banyard and Houchell in Woodbridge, added: "The whole department was either under staffed or the organisation was very poor."

A spokeswoman for Ipswich Hospital said the nine hour waiting time was unacceptable, and said the hospital would investigate the matter.

She said: "The Accident and Emergency department at Ipswich Hospital is a major department is at the moment we very busy. On Monday July 2 we saw a record number of people, 201 in one day and on Monday night we saw around 190 people."

She added the department has to prioritise people on the basis of clinical need.

"We appreciate and understand how frustrating waiting for any treatment is and we feel that the nine hour wait which Mr Reynolds talks about is not acceptable.

"We are very pleased that he is going to get in touch with us directly so that we can carefully consider and investigate every aspect of the issues he is raising.

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