Hospital admits backlog remains

A BACKLOG of work created by a reshuffle of medical secretaries is still a problem today at Ipswich Hospital.

A BACKLOG of work created by a reshuffle of medical secretaries is still a problem today at Ipswich Hospital.

However, the hospital said it had made a significant in road and in some departments the backlog has been cleared.

The backlog was revealed by the Evening Star last month, after a flood of complaints from patients and whistle blowing staff.

The staff reshuffle and the introduction of a new computer system led to GPs' and patients' correspondence falling behind, as well as notes going missing and staff morale hitting rock bottom.


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The Heath Road hospital confused readers by differentiating between backlog and build-up.

It said the backlog stretched back to February, while the build-up had developed as a result of the job changes in April.

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However, now it says it is classing the two as the same thing - and that it has not been cleared.

The hospital was aiming to clear the problem by yesterday but today admitted they had failed.

Jan Rowsell, spokeswoman for the hospital management, said: “In some areas there's no backlog at all and in others where it is a still an issue, we are working very hard to get through it.

“We are working with urgency.”

On Friday the Star reported how the hospital is advertising for more staff because employees resigned as a result of the changes.

N Have you had a letter from the hospital delayed? Write to Your Letters, Evening Star, 30 Lower Brook Street, Ipswich, IP4 1AN, or e-mail eveningstarletters@eveningstar.co.uk

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