Improvement in postal services

ROYAL Mail customers in Suffolk now receive their post quicker than ever before.In their quarterly performance report the company said that East Anglia had seen an improving picture across the board and, despite early disruption with the move to single daily delivery, all postcode areas had demonstrated significant improvements in distribution rates.

ROYAL Mail customers in Suffolk now receive their post quicker than ever before.

In their quarterly performance report the company said that East Anglia had seen an improving picture across the board and, despite early disruption with the move to single daily delivery, all postcode areas had demonstrated significant improvements in distribution rates.

In Suffolk, 92.5 per cent of first class mail for the IP postcode area was delivered the day after posting between July and September 2004, a 2.8 pc improvement on the April to June period.

A spokesperson for Royal Mail in the east of England said: "Unfortunately, quality of service dipped during the spring given the intensity and range of the operational changes we were implementing.

"We apologised for the dip in service and were always confident that our performance would pick up again.

"We are now seeing the results of a lot of hard work and effort. The changes have obviously paid dividends for customers because the latest figures show that we are on target and moving in the right direction.

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"But that doesn't mean that we will become complacent. We will strive to try and improve services. Improving quality of service remains Royal Mail's number one priority. We are very determined to succeed in delivering high-quality service, day-in, day-out, to all our customers."

The latest results show that the Royal Mail made a £217million profit on its operations for the first half of the 2004-5 financial year, compared to losing more than £1million a day in 2002.

The report also shows that 92.1 pc of first class letters arrived the day after posting during July to September, an improvement of nearly 4pc compared to the 88.3pc achieved in April to June 2004.

N Tell us your experiences of the postal system, good or bad? Write to Your Letters, Evening Star, 30 Lower Brook Street, Ipswich, IP4 1AN or send us an e-mail to eveningstarletters@eveningstar.co.uk

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