Ipswich council received more than 2,500 complaints about missed bin collections last year

Refuse collectors at work

Refuse collectors at work - Credit: Contributed

Complaints to Ipswich Borough Council over bin collections have nearly doubled from previous years, latest figures have revealed.

A request lodged to the council under Freedom of Information laws showed that last year the council received 2,583 complaints regarding missed bin collections – up more than 1,000 from the 1,437 received in 2013/14.

But council bosses have insisted their success rate with dealing with complaints about missed bin is high, but ways of reporting missed bins via social media has affected the number of complaints.

A borough council spokesman said: “Throughout this period we have continued to collect more than 99.9% of the 164,000 bins in the town – that is more than four million bins each year – so an increase in correspondence, and the new opportunities to do so both online and through social media, does not imply any decrease in service.”

Last year, the council’s service success regarding missed bin complaints was 99.94%, down slightly on the 99.97% rate in previous years.

The figures also revealed a significant jump in the last year compared to the years between 2010 and 2013 where the number of complaints was largely static at around 1,030.

The council spokesman added: “We apologise for the very small number of missed bins but sometimes this has been outside our control, including delays at waste processing plants, inconsiderate parking or staff illness.

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“We would like to remind residents to put their bins out before 6am on the day of collection as our refuse teams are out early.”

In light of the figures, council staff are targeting improved figures for next year.

The council spokesman added: “The past month shows an improvement in our service and we are set to better last year’s level with a 99.96% collection rate.

For more information on reporting missed or lost bins, visit the council website or call 01473 433090.

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