Ipswich home care provider A&A Healthcare Services gets ‘inadequate’ Ofsted

A&A Healthcare Services, which has its offices in Grimwade Street, has been given an 'inadequate' CQ

A&A Healthcare Services, which has its offices in Grimwade Street, has been given an 'inadequate' CQC rating. Picture: GOOGLE MAPS - Credit: Archant

An Ipswich care provider which helps support people with complex needs in their homes has been given an ‘inadequate’ rating by a health watchdog after a catalogue of issues were found.

A&A Healthcare Services Ltd was inspected over two days in August last year, and in a report published last month was given an overall ‘inadequate’ rating.

It cares for people in their own homes, with those using the service having multiple diagnosed conditions including ADHD, autism, mental health problems, epilepsy and learning difficulties among others.

The report said that seven health and social care professionals, who supported the health treatment of the clients, had contacted the CQC raising concerns about the service people were receiving from A&A.

The report said: “Daily records evidenced that the staff approach was not consistent and people who used the service were therefore not having their individual needs met.”

Other problems identified were risks in people’s homes not being properly assessed, and issues with carers arriving late because travelling time from one patient to another had not been factored in by management.

The report continued that some staff members were allowed to work before references had been sought, and that the local authority had informed CQC inspectors that “staff did not always appear to be supported and trained to support this group of people who had complex needs”.

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A spokesman from A&A Healthcare said that the report raised some issues which the firm had already been making improvements on, but recognised there were more changes needed.

“Whilst we know our strengths, we are thankful for the CQC to have highlighted areas in which we have not been performing to the highest of standards,” the spokesman said.

“Although we did not initially perceive some of the information in the report in the same light as the CQC, we do acknowledge that their, and other stakeholders’, perception is what matters, as it shines a light on where improvements need to be made.

“Whilst we appreciate the report acknowledging our successes, we welcome the report’s findings and feedback, as it allows us to be able to improve and continue to become better.”

The spokesman added that a 21+ point plan was being initiated.