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Latest CQC report gives Ipswich Hospital staff glowing feedback and rates services as ‘good’ overall

PUBLISHED: 00:00 18 January 2018 | UPDATED: 13:57 19 January 2018

Ipswich Hospital.  Picture: SARAH LUCY BROWN

Ipswich Hospital. Picture: SARAH LUCY BROWN

Ipswich Hospital bosses should be proud of the services they provide, a health watchdog’s chief inspector said as he gave the trust glowing feedback in a new report.

Figures from the CQC report show how many patients visited Ipswich Hospital's A&E, how many people were born and how many people died from February 2016 to January 2017. Graphic: ARCHANTFigures from the CQC report show how many patients visited Ipswich Hospital's A&E, how many people were born and how many people died from February 2016 to January 2017. Graphic: ARCHANT

England’s chief inspector of hospitals, Professor Ted Baker, rated the trust as ‘good’ overall after visiting A&E and assessing core services – including those for children and young people – from August to October last year.

Staff were dedicated, kind, caring, patient-focused and worked well together according to Professor Baker, from the Care Quality Commission (CQC).

His team rated the trust as ‘good’ in all areas except for safety, which was judged by inspectors as requiring improvement.

Managing director Neill Moloney said the latest report helps them on their way to hitting their five-year goal – to become an outstanding provider.

Neill Moloney, managing director and deputy chief executive at Ipswich Hospital. Picture: ANDY ABBOTTNeill Moloney, managing director and deputy chief executive at Ipswich Hospital. Picture: ANDY ABBOTT

He added: “Today’s report shows that we are consistently making progress and are well on our way to achieving this ambition.

“I would like to thank every member of staff for their work in doing this.

“It is particularly pleasing to see that all our services are rated as good, including services for children and young people who were rated as requires improvement in an earlier inspection.”

Hospital spokeswoman Jan Ingle said the ‘requires improvement’ rating for safety related to surgical services, which were inspected in January 2015.

She said these had not yet been re-assessed, and CQC chiefs said they are satisfied bosses are taking action to improve.

Mrs Ingle added: “This report really shows how well we work together, and deal with peaks in demand very well.

“Progress is being made with regards to the safety rating.”

Professor Baker said inspectors will revisit the trust in due course.

He added: “Overall, Ipswich Hospital provides good care to the large population that it serves. The trust can be proud of many of the services that it manages.

“We found staff to be dedicated, kind, caring, patient focused who worked well together.

“Staff from different specialities within the emergency department and medical care worked effectively together as a team to benefit patients.

“Doctors, nurses and other healthcare professionals supported each other to provide good care and communicated well with other departments within the trust.”


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