'It's been a nightmare' - Ryanair cancels Witnesham father and son's flight home from Madrid
PUBLISHED: 18:33 20 September 2017 | UPDATED: 08:04 21 September 2017
A Suffolk father whose flight was cancelled by Ryanair at just a week's notice because the company messed up its pilots' rota has had to fork out hundreds of pounds so he can still take his son to see their favourite football team play.
Adrian Hogger, of Witnesham, a village near Ipswich, branded the situation a “nightmare”.
The 45-year-old has tickets for him and his 18-year-old son, Harry, to attend the Atletico Madrid versus Chelsea game in Spain next Wednesday.
Knowing how popular this match would be to tourists, Mr Hogger booked the flight well in advance and paid £80 for two return tickets between Stansted and Madrid from next Tuesday to Thursday.
But this week Ryanair contacted Mr Hogger to say his journey home was cancelled and he would have to make new arrangements.
As Mr Hogger claims there were no more flights available on Thursday, he had to buy a more expensive flight back on Friday and also pay for another night in a different hotel in Madrid, which all together has cost £380.
Mr Hogger, who also has two daughters, Nicole and Hollie, said: “All in all it’s been quite a nightmare.
“I have had to find another hotel which I will have to travel to and it’s another day in Madrid, which will cost me more money.
“I didn’t want to risk cancelling everything because I didn’t know if I could get my money back.
“It was either pay some more money or lose several hundred pounds - so you are caught really.”
Mr Hogger, who is planning to lodge a complaint against the airline, said his son would have been “very disappointed” if he wasn’t able to see the football match.
A spokeswoman for Ryanair said: “This flight from Madrid to London Stansted was regrettably cancelled and the passenger was advised of his options by both email and SMS text message.
“This passenger applied for a refund on September 19 which is currently being processed. Ryanair again apologised to all customers affected by these cancellations.”
Ryanair has had to cancel more than 2,000 flights over September and October because it failed plan its pilots’ holidays properly.